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Extended Stay America - Phoenix - Biltmore
- Hotels
- Phoenix, AZ
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
5235 N. 16th St., Phoenix, AZ, 85016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nice stay I liked my room. It was very clean. This extended stay provided a blanket and kleenex which others have not. My only issue is this location has loud traffic and a busy road outhide my window. Not a show stopper but it definitely was noisy. For one night it was ok.
Business response:
Thank you for sharing about your stay at our hotel. We are pleased you overall enjoyed your time with us and liked your refreshing suite. However, we apologize for the street noise you encountered. On your next visit, we will be happy to provide you with a different room should one be available. We have various room options and are always happy to accommodate special requests when possible. Thank you once more for choosing us, and we look forward to making your next stay perfect. Sincerely, Hotel Management
Everything was great only the sofa bed was a bit uncomfortable, the mattress was springy and small (twin size). Other than that it was nice and clean and would stay there again but with 2 beds and nk sofa bed.
Business response:
Thank you for being our guest at Extended Stay America. We are glad you were pleased with most aspects of your stay. However, we regret you found our beds to be uncomfortable. Please know, our front desk is always available to help you make the most out of your stay, and we would have been happy to resolve the issue while you were here. Thank you again, and we look forward to welcoming you back soon. Sincerely, Hotel Management
The person from the last stay cooking smell in the room took forever to get rid of
Business response:
Thank you for being our guest and for reviewing your stay. We were happy to see from your rating that you had a pleasant stay overall. However, we do want to apologize for not providing the refreshing room you were expecting upon arrival. We know how critical fresh accommodations are; therefore, we will follow up with our housekeeping staff to make sure we are flawlessly preparing each room for our guests. Thank you once more for choosing us; we appreciate your business. Sincerely, Hotel Management
Friendly staff, clean & well organized space for temporary living, very quiet.
Business response:
Thank you for the five-star review of Extended Stay America! We are thrilled to know you liked the service provided by our friendly associates and that you had a comfortable stay at our well-maintained hotel. We appreciate your praises and look forward to hosting you soon. Sincerely, Hotel Management
The property was perfectly located for our tournament at Arizona Biltmore Golf Course. There is a great Mexican restaurant within walking distance. We ate there both evenings. We were right by an exit door which was noisy, I think a herd of elephants were in the room above us, and lastly but not the least the mattress was like sleeping on a slab of concrete. Ouch!! Close to freeway also. Some good some terrible.
Business response:
Thank you for choosing to stay with us while you were here for the golf tournament. We are glad our proximity to Arizona Biltmore Golf Club worked well for you and that you had an overall pleasant stay. However, we regret the noise issues you encountered and for the disappointment you had with your mattress. We wish we had the opportunity to address these problems while you were here as we would have done our best to ensure you were comfortable. We hope you will consider a return visit so we can make it up to you. Sincerely,... read more
It was extremely loud. I couldnt sleep at all. Doors banging. People yelling and banging on doors. The room was not sound proof at all. Terrible. I’d never stay there again.
Business response:
Thank you for being our guest. We are very sorry for the inconvenience you had due to the noise issue. We wish we had the opportunity to address the matter and make your stay a relaxing one. It is never our intention to make our guests feel uncomfortable, and we hope to serve you in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Biltmore
How is Extended Stay America - Phoenix - Biltmore rated?
Extended Stay America - Phoenix - Biltmore has a 4.2 star rating with 1,529 reviews.
When is Extended Stay America - Phoenix - Biltmore open?
Extended Stay America - Phoenix - Biltmore is open now. It will close tomorrow at 12:00 a.m.