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Extended Stay America - Phoenix - Biltmore
- Hotels
- Phoenix, AZ
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
5235 N. 16th St., Phoenix, AZ, 85016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Great location right off I 51 and bethany Home rd. Absolutely beautiful sceneries. Very convenient shopping lets than.a minute drive or walking distance from the Hotel.
bh It was nice room great costjmer servixlce
Business response:
Alfredo, thank you for the glowing review of Extended Stay America. It is our pleasure to know you liked our well-kept suite and were impressed by the service provided by our cordial associates. On behalf of everyone here, we look forward to welcoming you back soon. Sincerely, Hotel Management
Staff was helpful and reminded me that the carpet gets shampooing and that it may be damp still.
Very good, need new flooring throughout solid flooring The staff at the hotel were excellent.. Information given was thorough and complete. Very friendly. The 2nd morning the oatmeal coffee and hot water was not available for some reason. An addition of a good quality yogurt would be welcome. The biggest thing that I think you could do to really improve this place is to replace the flooring with all solid surface. The carpeting was stained And appeared dirty. It might have been clean but it was definitely in rough shape, mad... read more
Business response:
Anna, thank you for the very nice review of Extended Stay America. We are glad you were pleased with the service our associates delivered. However, we regret not meeting your expectations with the breakfast and apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and take steps to ensure we are more diligent going forward. We are delighted you included us in your travel plans and hope you will do so again. Sincerely, Hotel Management
Staff claimed that the pool is not ready for use at the time of my stay but actually info leaked out and they were just too lazy to clean the pool. Poor service, shower curtain was too short for the bathroom therefore bathroom was constantly being flooded and overall no one was really accommodating to our needs. Wouldn’t recommend for anyone to stay there at all.
Business response:
Thank you for sharing the specifics of your stay with us. We regret not meeting your expectations and apologize for the concerns you had with the service. We will share your comments with our team and take steps to ensure we are more consistent in our service delivery. We hope you will give us another chance to provide you with the hospitality for which we are known on your next visit through this area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Biltmore
How is Extended Stay America - Phoenix - Biltmore rated?
Extended Stay America - Phoenix - Biltmore has a 4.2 star rating with 1,620 reviews.
When is Extended Stay America - Phoenix - Biltmore open?
Extended Stay America - Phoenix - Biltmore is open now. It will close tomorrow at 12:00 a.m.