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Extended Stay America - Phoenix - Biltmore
- Hotels
- Phoenix, AZ
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
5235 N. 16th St., Phoenix, AZ, 85016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Extended Stay Hotel- Phoenix/Bitmore Decent low price range but services are also limited; no housekeeping services but can exchange bath towels. Housekeeping service is an extra charge, if needed. Room condition was decent and comfortable. Really enjoyed the amenities of restaurants and stores within close proximity to the hotel.
Business response:
Andrew, thank you for evaluating your visit with us. We are glad we were able to meet your expectations at a great price and that our location worked well for you. However, we regret not meeting some of your expectations. Feedback like yours gives us valued insight to improve our guest experience; therefore, we appreciate your comments. We encourage you to try us again in the near future. We are confident you will enjoy a better stay. Sincerely, Hotel Management
A convenient location near friends we were visiting.
The front door had no automatic opener so it wasn't wheelchair accessible. The area for breakfast was right in the front lobby which was very small. I was surprised when I first entered the room and all of the lights and TV were on. I had not had that experience before. I would stay there again if I needed a place close to the hospital.
Business response:
Kathi, thank you for your candid evaluation. We are glad to see from your rating that you had a pleasant stay overall. However, we regret if you had any inconvenience during your time with us and appreciate your constructive feedback about how we enhance our guests' experience. We are grateful for your comments as it will only help us elevate our service levels. We look forward to welcoming you back and providing you with a much better experience. Sincerely, Hotel Management
Shower had multiple pieces of hair in it from previous occupants. Room otherwise seemed decently clean, but hallways & elevator had peculiar smells. No one at desk upon arrival. Finally had to call the front desk while standing there to get someone to come to the front so we could check in.
Business response:
Sheilah, thank you for choosing our hotel. Please accept our apologies for the cleanliness issues you encountered during your visit with us. We do not take such concerns lightly, and we will share your comments with appropriate individuals as we strive to enhance our guest experience. Our main aim is to provide thoughtful hospitality to our guests; therefore, we regret this was not your experience. Your feedback is valuable to us, as it helps us improve our service moving forward. Thank you again for your review, and we hope... read more
It was very overpriced for the room that I had. The room wasn't that clean around the bed area, and found hairs. The floors and the lobby were pretty dirty as well fortunately. Also the remote wasn't working but I was so exhausted to even bother asking for batteries.
Business response:
Rosa, thank you for evaluating your stay at our hotel. Please accept our apologies for the maintenance and cleanliness issues you encountered during your visit with us. We do not take such concerns lightly, and we will share your comments with appropriate individuals as we strive to enhance our guest experience. Thank you again for your review, and we hope to see you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Biltmore
How is Extended Stay America - Phoenix - Biltmore rated?
Extended Stay America - Phoenix - Biltmore has a 4.2 star rating with 1,620 reviews.
When is Extended Stay America - Phoenix - Biltmore open?
Extended Stay America - Phoenix - Biltmore is open now. It will close tomorrow at 12:00 a.m.