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Extended Stay America - Phoenix - Biltmore
- Hotels
- Phoenix, AZ
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
5235 N. 16th St., Phoenix, AZ, 85016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The person from the last stay cooking smell in the room took forever to get rid of
Business response:
Thank you for being our guest and for reviewing your stay. We were happy to see from your rating that you had a pleasant stay overall. However, we do want to apologize for not providing the refreshing room you were expecting upon arrival. We know how critical fresh accommodations are; therefore, we will follow up with our housekeeping staff to make sure we are flawlessly preparing each room for our guests. Thank you once more for choosing us; we appreciate your business. Sincerely, Hotel Management
Friendly staff, clean & well organized space for temporary living, very quiet.
Business response:
Thank you for the five-star review of Extended Stay America! We are thrilled to know you liked the service provided by our friendly associates and that you had a comfortable stay at our well-maintained hotel. We appreciate your praises and look forward to hosting you soon. Sincerely, Hotel Management
The property was perfectly located for our tournament at Arizona Biltmore Golf Course. There is a great Mexican restaurant within walking distance. We ate there both evenings. We were right by an exit door which was noisy, I think a herd of elephants were in the room above us, and lastly but not the least the mattress was like sleeping on a slab of concrete. Ouch!! Close to freeway also. Some good some terrible.
Business response:
Thank you for choosing to stay with us while you were here for the golf tournament. We are glad our proximity to Arizona Biltmore Golf Club worked well for you and that you had an overall pleasant stay. However, we regret the noise issues you encountered and for the disappointment you had with your mattress. We wish we had the opportunity to address these problems while you were here as we would have done our best to ensure you were comfortable. We hope you will consider a return visit so we can make it up to you. Sincerely,... read more
It was extremely loud. I couldnt sleep at all. Doors banging. People yelling and banging on doors. The room was not sound proof at all. Terrible. I’d never stay there again.
Business response:
Thank you for being our guest. We are very sorry for the inconvenience you had due to the noise issue. We wish we had the opportunity to address the matter and make your stay a relaxing one. It is never our intention to make our guests feel uncomfortable, and we hope to serve you in the future. Sincerely, Hotel Management
Business response:
Rebecca, thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
Staff is really sweet and helpful. Very accomodating.
Business response:
Claudia, thank you for your wonderful comments of Extended Stay America. Our entire team will be excited to hear they were able to impact your experience positively. We greatly appreciate the rave review and look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
We appreciate you taking the time to share your rating with fellow travelers online. It was a pleasure hosting your visit, and we look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management
Nice Rooms muy bonitos cuartos...me gusto
Business response:
Fernando, thank you for being our guest at Extended Stay America and for sharing your feedback. We are glad you were pleased with our well-appointed accommodations and that we were able to meet your expectations. It was our pleasure having you as our guest, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Biltmore
How is Extended Stay America - Phoenix - Biltmore rated?
Extended Stay America - Phoenix - Biltmore has a 4.2 star rating with 1,620 reviews.
When is Extended Stay America - Phoenix - Biltmore open?
Extended Stay America - Phoenix - Biltmore is open now. It will close tomorrow at 12:00 a.m.