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Extended Stay America - Phoenix - Biltmore
- Hotels
- Phoenix, AZ
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
5235 N. 16th St., Phoenix, AZ, 85016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Another great stay! Exceptional hotel, will stay nowhere else in the Phoenix area.
Business response:
Charles, it was a pleasure having you as our guest at Extended Stay America. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel and your feedback tells us we are meeting our goals. Thank you for taking the time to share your perfect rating. We look forward to hosting you again soon. Sincerely, Hotel Management
nice size room, great staff and clean lobby thanks
Business response:
Thank you for selecting Extended Stay America for your recent visit and for sharing your comments. Our team was pleased to learn you enjoyed your stay, found our accommodations comfortable and our staff friendly and professional. Thank you once more for being our guest, and we look forward to seeing you in the future. Sincerely, Hotel Management
It's ok, nothing special. It was clean and mostly quiet.
Business response:
Thank you for selecting Extended Stay America and leaving your review. We are glad you had a comfortable stay and that you were happy with our accommodation and amenities. It was a pleasure having you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Staff was great. First room we were assigned smelled like smoke but we were promptly moved. Water pressure from the shower was poor. Small bugs coming out of the sink in bathroom. A drawer in the kitchen kept coming of the track.
Business response:
Thank you for selecting our hotel and sharing your concerns online. We apologize for the issues you encountered in your suites. We will discuss your comments with our housekeeping and maintenance teams to take corrective actions. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
Great hotel! I highly recommend this hotel. The young lady that checked us in was very welcoming. She gave important information regarding the hotel. The room was very clean and the hotel was well-kept. No complaints here!
Business response:
Thank you for selecting Extended Stay America for your stay and sharing your review. It was a pleasure to know your immaculate suite helped you have a relaxing stay and that you were impressed with the service provided by one of our associates at the front desk. Thank you once again for recommending us, and we look forward to seeing you again. Sincerely, Hotel Management
Nice stay I liked my room. It was very clean. This extended stay provided a blanket and kleenex which others have not. My only issue is this location has loud traffic and a busy road outhide my window. Not a show stopper but it definitely was noisy. For one night it was ok.
Business response:
Thank you for sharing about your stay at our hotel. We are pleased you overall enjoyed your time with us and liked your refreshing suite. However, we apologize for the street noise you encountered. On your next visit, we will be happy to provide you with a different room should one be available. We have various room options and are always happy to accommodate special requests when possible. Thank you once more for choosing us, and we look forward to making your next stay perfect. Sincerely, Hotel Management
Everything was great only the sofa bed was a bit uncomfortable, the mattress was springy and small (twin size). Other than that it was nice and clean and would stay there again but with 2 beds and nk sofa bed.
Business response:
Thank you for being our guest at Extended Stay America. We are glad you were pleased with most aspects of your stay. However, we regret you found our beds to be uncomfortable. Please know, our front desk is always available to help you make the most out of your stay, and we would have been happy to resolve the issue while you were here. Thank you again, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Biltmore
How is Extended Stay America - Phoenix - Biltmore rated?
Extended Stay America - Phoenix - Biltmore has a 4.2 star rating with 1,620 reviews.
When is Extended Stay America - Phoenix - Biltmore open?
Extended Stay America - Phoenix - Biltmore is open now. It will close tomorrow at 12:00 a.m.