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Extended Stay America - Phoenix - Biltmore
- Hotels
- Phoenix, AZ
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
5235 N. 16th St., Phoenix, AZ, 85016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This place was just OK Hotel lobby very dirty, room had no shampoo and no hair dryer. you had to go ask them at the front desk for one and you had to wait there with wet hair as they checked in people who were arriving. the continental breakfast was ok, i only ate it because the muffins and granola bars and yogurt were sealed. The guy who checked us in was training and very nice, the trainer wasn't very polite though.
Business response:
Thank you for your review. We are sorry for the housekeeping service issues you encountered. Your concerns will be shared with the appropriate team for review and action. Also, we apologize for the problems you experienced while getting the hair dryer. We will share your feedback with the front desk team so that they are more diligent going forward. Moreover, we regret your disappointment with our grab-and-go breakfast. We appreciate your business and hope to have another chance to prove ourselves. Sincerely, Hotel Managemen... read more
The man at the front desk (I forgot his name...sorry) was very friendly and polite. The hotel though.....could use a little renovation. The hall way has a very unpleasant smell very stinky and the room as well but the smell in the room goes away after a while. In the morning we took a shower and the shower head sucks there was water barely coming out, had to use very little shampoo. We paid $160 for one night, for that price they could’ve at least have a good continental breakfast. When I come back to Phoenix in June, don’t ... read more
Business response:
Huerta, thank you for being our guest. It was disheartening to read your review regarding the housekeeping and maintenance issues you encountered while you were here. We have shared your concerns with the appropriate teams so that they can take the necessary actions. We are also sorry the selections at our complimentary grab-and-go breakfast didn't live up to your expectations. We will share your feedback with the appropriate team regarding food and beverage selections at our hotel. We understand the frustration you experien... read more
Nice
Business response:
Chris, thank you for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management
The room was nice and the bathroom was very clean. This room was located next to an exit door and a large intersection. The noise from the door slamming and the loud vehicles at the intersection will stop us from staying there again. The room was nice. Just a bad location. Maybe it would have been better on the other side of the building.
Business response:
Thank you for your feedback about your stay at Extended Stay America. We are sorry for the inconvenience you experienced due to the noise issue during your stay. We wish we had the opportunity to address the problem while you were here as we would have done our best to ensure you were comfortable. However, we are glad you loved our clean suite and had an overall pleasant stay. We hope you will consider revisiting us for a better stay. Sincerely, Hotel Management
When traveling we always stay @ Extended Stay hotels unfortunately Overall experience at property was okay . Front desk area had a very over powering smell of cigarette smoke. Room was clean. But, bathroom toilet tank had previous guest feces still on toilet. No housekeeper came to clean room. No ice machine. Had trouble with key card. Completely coffee station . Looked nothing like pictures on site. Staff was very helpful and courteous. 😊
Business response:
Gina, thank you for reviewing your stay with us. We are sorry for the problems you encountered during your stay. We have shared your comments about the smoke smell and toilet with our housekeeping team to make sure this is not repeated. Our fully equipped kitchens come with a full-size refrigerator/freezer which includes ice trays for your convenience. Therefore we do not have ice machines on our property. On a positive note, we are happy you appreciated our staff for their friendly service. We encourage you to try us again ... read more
Property conveniently located to my destination. Also many restaurants within walking distance was a plus for me.
Business response:
Thank you for choosing Extended Stay America for your recent stay. We appreciate your kind comments about our convenient location close to a variety of restaurants and that it was perfect for your needs. We receive many positive comments about our location, so we are glad this contributed to making your stay a great one. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
I liked that their was a grill but the staff that was available didnt know how to use it. One of the other guest helped me.
Business response:
Sylvia, it was our pleasure accommodating you at Extended Stay America, and we are glad to know you enjoyed your stay with us. Also, we have taken note of your feedback and will share it with the appropriate team to improve our guests’ experiences. On behalf of everyone here, we invite you to revisit us on your next trip to the area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Biltmore
How is Extended Stay America - Phoenix - Biltmore rated?
Extended Stay America - Phoenix - Biltmore has a 4.2 star rating with 1,529 reviews.
When is Extended Stay America - Phoenix - Biltmore open?
Extended Stay America - Phoenix - Biltmore is open now. It will close tomorrow at 12:00 a.m.