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Extended Stay America - Phoenix - Biltmore
- Hotels
- Phoenix, AZ
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
5235 N. 16th St., Phoenix, AZ, 85016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
They were doing some remodeling of all entry ways … and extensive loud landscaping … mowing and brush removal. I know this is necessary .. upsetting because . the rates were 20 dollars a night more than previous mid week stay.
The good side to bad side Walking through the door the contractors working on the new floor allowed me tovome in to register. 1st A+ When we checked in Kim was out standing she gave exceptional customer service. 2nd A+ The room was beautiful, hot tub / pool great. 3rd A+. The next day was a different experience , 2-6 guests were detained by undercover police with their guns out in the early am, and then before checkout I inquired about extending my stay and the 2 gentalman and lady at the front rudely stated that we had six ... read more
Great and Nice Place to Stay It was a an easy check in. Front desk lady, Kim, was very nice and helpful. Room was clean, nice and comfortable. Will stay there again.
Business response:
Dominick, thank you for posting your kind review of Extended Stay America. We are delighted you enjoyed your stay and our spotless, comfortable accommodations. We also appreciate your kind compliments about our staff member Kim. We will be sure to share your comments with her as she will be so pleased. Thank you again for being our guest, and we look forward to welcoming you back soon. Sincerely, Hotel Management
ice was not working. hotel staff very attentive to the needs of guest
Business response:
Thank you for your feedback about your experience. Here at Extended Stay America, we take pride in creating a memorable, exceptional 'home away from home' for our guests. So we are thrilled to hear our team provided excellent service. Thank you again for posting and sharing your experience. Come back soon - we appreciate your business! Sincerely, Hotel Management
No glass No coffee maker on my room! poor WiFi at the first the room temperature is too hot and takes 30 min to get cool!
Business response:
Thank you for sharing your feedback online. Although you had an overall pleasant stay, we apologize for the maintenance issues you had. Your feedback regarding has been discussed with the appropriate team for review and action. Kindly note, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. We hope to have another chance so we can deliver you an exceptional experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Biltmore
How is Extended Stay America - Phoenix - Biltmore rated?
Extended Stay America - Phoenix - Biltmore has a 4.2 star rating with 1,529 reviews.
When is Extended Stay America - Phoenix - Biltmore open?
Extended Stay America - Phoenix - Biltmore is open now. It will close tomorrow at 12:00 a.m.