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Extended Stay America - Phoenix - Biltmore
- Hotels
- Phoenix, AZ
About this business
Location details
5235 N. 16th St., Phoenix, AZ, 85016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No recommendation. There has been some remodeling done. Not enough! Carpet is disgusting, trash was left from previous renter, couches have tears in the material. Should keep the card that lets you know you can call the front desk for kitchen supplies in a more obvious location. The odor of cigarette smoke is intoxicating. Would not recommend staying at this Extended Stay.
Business response:
Dear Susan, Thank you for taking the time to share your feedback regarding your recent stay. We express our sincere apologies for failing to meet your expectations and for the subpar experience you had. Your valuable feedback has brought to light areas that require improvement, and we would like to assure you that we are taking all necessary measures to prevent such incidents from happening again. We hope to welcome you in the future so that you can enjoy the elevated experience you always deserve.Sincerely,Hotel Management
The checking in clerk was really nice. I saw only one maid and one maintenance guy during our stay. So therefore, the room was not clean. The floor had not been mopped. Kitchen sink dripped the entire time and the lack of hot water to take a shower.
Business response:
Dear Valerie, Thank you for the feedback. We acknowledge the concerns raised regarding your recent stay at our hotel. We sincerely apologize for any disappointment caused, as it is never our intention to fall short of our guests' expectations. Thank you for bringing this to our attention; corrective measures within the relevant departments are currently underway to mitigate similar impacts on future guests. We anticipate your return, affording us the opportunity to deliver an enhanced experience.Sincerely,Hotel Management
Consumo de Drogas alrededor y los pasillos. Muchas personas sin hogar merodeando. Todos los pasillos tienen un olor alto a drogas y cigarrillo. Nunca más vuelvo a quedarme en uno igual
Business response:
Dear Santos, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to provide you with a better stay in the future.Sincerely,Hotel Management
Bathtub not working
Business response:
Dear semira, Thank you for sharing your review with us. We extend our sincere apologies for the inconveniences encountered during your stay and express our gratitude for bringing this matter to our attention. Rest assured, we are actively pursuing a resolution with the relevant department. Your patronage is highly valued, and we sincerely hope for the opportunity to welcome you once more, aiming to provide an enhanced experience.Sincerely,Hotel Management
I wouldn’t book, even for the price.. Last minute stay booked the same night. My vehicle was ran into, restroom bath had hair without being used yet, fridge was all dirty, couch had 3 weird stains on them, also very noisy hotel. Homeless all over the hotel.
Business response:
Dear Alejandra, Thank you for taking the time to share your feedback regarding your recent stay. We express our sincere apologies for failing to meet your expectations and for the subpar experience you had. Your valuable feedback has brought to light areas that require improvement, and we would like to assure you that we are taking all necessary measures to prevent such incidents from happening again. We would like the opportunity to demonstrate our commitment to delivering exceptional service.Sincerely,Hotel Management
Dont be fooled by the photos
Business response:
Dear Louis, We extend our sincerest apologies for any disappointment or inconvenience you may have experienced during your recent visit. Your feedback is important to us, and we appreciate you taking the time to share it with us. Please know that we are committed to providing our guests with exceptional hospitality, and we hope to have the pleasure of serving you again in the future.Sincerely,Hotel Management
If you wanna go cheap this is the spot! Carpet seems to have bwen there since the 1960's... if you want room servoce and dont stay more than 7 days they charge you for it. So people throw their garbage in the hall. The people that work at the front desk are always gone. You Get a stoverop but have to ask for kitchen utensils.. pots pans and all... they dont supply dish soap and rhe 1st room we were in for 4 days was a peison matress on an iron rail. We tried to switch and were told all rooms were the same bit 1 days before c... read more
Business response:
Dear Darren, Thank you for taking the time to share your feedback regarding your recent stay. We apologize for not meeting your expectations. Your input is highly valuable to us, and we are committed to taking appropriate measures to address the concerns you raised. Our goal is to prevent similar issues from occurring in the future and improve the overall quality of our services. We are grateful for the opportunity to make necessary improvements, and thank you for bringing these matters to our attention. We hope to serve you... read more
Frequently asked questions about Extended Stay America - Phoenix - Biltmore
How is Extended Stay America - Phoenix - Biltmore rated?
Extended Stay America - Phoenix - Biltmore has a 3.2 star rating with 2,822 reviews.
When is Extended Stay America - Phoenix - Biltmore open?
Extended Stay America - Phoenix - Biltmore is open now. It will close tomorrow at 12:00 a.m.