Extended Stay America - Phoenix - Chandler

Business response:

Hello Anonymous, Thank you for your score, we appreciate it and I will surely share it with my staff. We look forward to your return, we'll be ready to give you a perfect stay. Respectfully, General Manager. 

Business response:

Good morning, Thank you very much for the review and the positive score. We do our best to ensure that every guest has the best stay possible. Respectfully, GM 

Business response:

Good morning, We sincerely apologize for the cleanliness issues you walked into upon your arrival. I am happy to hear that you will give us another chance and I can assure you that I am in the process of replacing my housekeeping staff. Next time you stay with us, call the hotel and ask for me, Dawn - the General Manager and I will comp one night for you. Again I apologize. 

Business response:

Derell, we appreciate your review and thank you for your feedback. We certainly apologize for the miscommunication regarding our dishware policy. Our front desk team makes every effort to communicate details on our amenities during check-in, and it appears as if we failed to share information on the availability of our dishes. To ensure cleanliness for every guest, we keep the dishware at our front desk and our team is happy to deliver them to the guest's suite. We have shared your comments with our team for improvement. We ... read more

Business response:

Good evening, We are happy that you had a good stay with us and we hope to see you return soon. Much respect, General Manager 

Business response:

Thank you for choosing to stay with us, we appreciate your patronage. Sincerely, GM 

Business response:

Please call the hotel to speak with the GM. We’d like to make this experience perfect. Thank you, GM