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Extended Stay America - Phoenix - Chandler
- Hotels
- Phoenix, AZ
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
14245 S. 50th St., Phoenix, AZ, 85044, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Love this place! I love this place the staff is so friendly and willing to make sure your stay is the best it can be. They went above and beyond for me personally when a complication with my booking and made sure I was able to stay and took care of me along the way until it was resolved. I would recommend this place to anyone looking for the best rates and great customer service!
Business response:
You’re the best Brittany! Thank you for selecting our hotel for your stay, come back and visit us soon. Respectfully, Dawn Kauffman General Manager P.S. I’ll definitely let my staff know how much you appreciate the superb customer service!!
This place went above and beyond! Thank you! The staff is always super friendly and welcoming. I had a big problem with booking my hotel at hotels.com and they helped me correct it and went above and beyond to make sure My family didn’t have to try to find somewhere else to go in the middle of the night. They did more than I would have ever expected and I would recommend this hotel to anyone looking for a great place stay with clean rooms and outstanding customer service!
Business response:
Brittany, thank you for the 5-star review of Extended Stay America. We are thrilled to know you had a relaxing stay with us and the service provided by our staff was above and beyond your expectations. Our team has appreciated you for highlighting their efforts. Your recommendation is highly valued, and we look forward to seeing you again soon. Sincerely, Hotel Management
Quite area ...George was awesome, we liked him a lot
Business response:
Thank you for your review! George truly is awesom and I’ll let him know you think so as well. Dawn
The overall stay was okay. I had originally called the day of check in to have a friend check in for me since I was at work. Front desk told me due to how busy it was, they would upgrade me to a 2 queen bed. Once we got checked in, we were given a single queen bed with a rollaway bed. I had originally booked a 2 double bed, so I wasn’t happy about the situation, but I wasn’t going to argue with them.
Business response:
Dear Danny, We appreciate your feedback and thank you for staying with is. I’m not sure why my staff member would have upgraded you to a queen due to how busy we were. I can only assume that we were overbooked on double beds and he wanted to make it right by giving you a roll-away. I will investigate the situation on Monday and update the outcome. If you choose to stay with us again, I will Comp one (1) night of your stay. Please accept my apology for the outcome that took place. Respectfully, Dawn Kauffman General Manager
The front desk clerk was very little help, with attitude and ended up charging us about 2 hundred dollars more to add on just one day to our stay after messing up our reservation. It was a decently clean stay only thing I noticed was ants on the window seal. Bed was clean and lots of places to eat and places to visit near by.
Business response:
Hello Anonymous, Please call me, Dawn Kauffman, General Manager in order for me to rectify the billing. As far as the reservation, this is an issue that took place with Expedia. Since you made the reservation through them, they sent us incorrect reservation information. I recommend calling them to address that portion of your review but I am more than happy to assist. I look forward to your phone call. With respect, Dawn Kauffman General Manager
Business response:
Mark, thank you for your nice rating and letting us know that your stay at Extended Stay America was a good one. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Sincerely, Hotel Management
Business response:
We appreciate your rating and are happy you liked various aspects of your stay, but sorry, we weren't at our best. We hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
Convenient They hotel was ok, nothing out of the ordinary. Close to a strip mall so really convenient
Business response:
Omar, thank you for being our guest at Extended Stay America. We're glad to know our location was ideal for you and that overall you had a pleasant time with us. We hope to have the pleasure of hosting you again. Sincerely, Hotel Management
Great stay for price Clean room, great area! Beds are super comfy!
Business response:
Jennifer, thank you for the excellent review of Extended Stay America. We're so happy to know you loved your well-appointed room and that our location was ideal for you. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Chandler
How is Extended Stay America - Phoenix - Chandler rated?
Extended Stay America - Phoenix - Chandler has a 4.2 star rating with 1,027 reviews.
When is Extended Stay America - Phoenix - Chandler open?
Extended Stay America - Phoenix - Chandler is open now. It will close tomorrow at 12:00 a.m.