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Extended Stay America - Phoenix - Chandler
- Hotels
- Phoenix, AZ
About this business
Location details
14245 S. 50th St., Phoenix, AZ, 85044, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not kept clean and some door keys slots needs repairs.
Business response:
Thank you for your review. We apologize for the cleanliness issues you faced while you were here. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. We are also sorry for the problem you faced with the door lock. Our maintenance team regularly checks areas that may need repairs, and your feedback will be shared with them to make the necessary improvements. Please consider giving us another opportunity to provide you with the exceptional experience you ... read more
Friendly staff but wouldn't stay there again Floor was sticky and it had a particular smell, it felt more like apartment complex than a hotel. Will pay extra to stay somewhere else next time.
Business response:
Hello Anonymous, I wish I had more information so that we could speak. I'd like to make things right for you. Please call the hotel and ask for the General Manager so we can discuss the situation. I would love to have you stay with us again, this time on my dime so we can show that we are better than what you experienced. Thank you, GM
Business response:
Hello Anonymous, thank you for completing your survey. We appreciate your score. I'd like to speak with you to see what we can do to earn a 5 out of 5 on your next stay. Hope to speak with you soon. General Manager.
It was a great price but other than that, nothing special.
Business response:
Thank you for being our guest. We are glad to read you had an overall pleasant visit and found us to be a good value. We hope you give us a chance to redeem ourselves on your next visit to the area. Sincerely, Hotel Management
Clean, safe location, a lots of restaurants surrounding area. Friendly staffs.
Business response:
Thank you for taking the time to share about your stay at Extended Stay America. We are thrilled to know you loved our courteous associates and that our great location close to shops and area restaurants were perfect for your needs. We look forward to hosting you again soon. Sincerely, Hotel Management
Breakfast wasn’t that good. But for the price, can be expected.
Business response:
Thank you for choosing to stay at our hotel. Although from the rating it seems you had a pleasant time, we are sorry for not meeting your expectations with our breakfast offerings. Your feedback will be shared with our brand leaders to determine new breakfast choices. Thanks again, and we hope to welcome you back in the future. Sincerely, Hotel Management
The staff was nice and the quick breakfast snacks were good
Business response:
Shay, thank you for your recent stay at Extended Stay America. We are happy you enjoyed your stay at our hotel. We are also glad you loved our breakfast and our courteous associates. Reviews like yours encourage the team to keep up the good work. Thank you again for your feedback, and we hope you will revisit us. Sincerely, Hotel Management
We booked 2 rooms and when we arrived the hotel was over booked. We had to wait for the front desk person to clean one of the rooms. The other room we booked was supposed to be 2 doubles but we were given a King with a roll away bed since they were out of room. My sister booked a 3rd room and they arrived earlier that day but had to request another room because the bathroom was not working and it stared to flood.
Business response:
Thank you for your feedback. We are sorry for regret the reservation issue you encountered. Your comments have been discussed with the team, and we are reviewing our procedures so this does not happen again. We also apologize as your room was not ready upon arrival. We have shared your feedback with the housekeeping team to be more diligent in their efforts going forward. Thanks again, and we hope to welcome you back in the future for a much better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Chandler
How is Extended Stay America - Phoenix - Chandler rated?
Extended Stay America - Phoenix - Chandler has a 3.2 star rating with 2,049 reviews.
When is Extended Stay America - Phoenix - Chandler open?
Extended Stay America - Phoenix - Chandler is open now. It will close tomorrow at 12:00 a.m.