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Extended Stay America - Phoenix - Chandler
- Hotels
- Phoenix, AZ
About this business
Location details
14245 S. 50th St., Phoenix, AZ, 85044, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for your nice rating and letting us know that your stay at Extended Stay America was a great one. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Sincerely, Hotel Management
Business response:
Thank you for your nice rating and letting us know that your stay at Extended Stay America was a great one. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Sincerely, Hotel Management
Amazing Staff! Staff was amazing!
Business response:
Thank you for the glowing review of Extended Stay America. It’s a pleasure to know you were impressed by the service provided by our courteous associates and enjoyed your stay with us. We will be sure to share your compliments with our entire team for taking good care of you. On behalf of everyone here, we invite you to revisit us. Sincerely, Hotel Management
The signage for the hotel was small so we misses the turn but conveniently close to the freeway. I think we paid too much for the the condition it was in. There was a kitchenette but not in good condition. The room smelled like fried food for some reason. The sink stopper in the restroom was stuck so we couldn't wash our hands in it. Also, the fire alarm went off in the middle of the night.
Business response:
Thank you for your review and we apologize that your stay didn't live up to your expectations. If you would like to call and speak with me, you can reach me at the hotel because I'd like to make this right for you. Thank you, General Manager
Love this place! I love this place the staff is so friendly and willing to make sure your stay is the best it can be. They went above and beyond for me personally when a complication with my booking and made sure I was able to stay and took care of me along the way until it was resolved. I would recommend this place to anyone looking for the best rates and great customer service!
Business response:
You’re the best Brittany! Thank you for selecting our hotel for your stay, come back and visit us soon. Respectfully, Dawn Kauffman General Manager P.S. I’ll definitely let my staff know how much you appreciate the superb customer service!!
This place went above and beyond! Thank you! The staff is always super friendly and welcoming. I had a big problem with booking my hotel at hotels.com and they helped me correct it and went above and beyond to make sure My family didn’t have to try to find somewhere else to go in the middle of the night. They did more than I would have ever expected and I would recommend this hotel to anyone looking for a great place stay with clean rooms and outstanding customer service!
Business response:
Brittany, thank you for the 5-star review of Extended Stay America. We are thrilled to know you had a relaxing stay with us and the service provided by our staff was above and beyond your expectations. Our team has appreciated you for highlighting their efforts. Your recommendation is highly valued, and we look forward to seeing you again soon. Sincerely, Hotel Management
Quite area ...George was awesome, we liked him a lot
Business response:
Thank you for your review! George truly is awesom and I’ll let him know you think so as well. Dawn
The overall stay was okay. I had originally called the day of check in to have a friend check in for me since I was at work. Front desk told me due to how busy it was, they would upgrade me to a 2 queen bed. Once we got checked in, we were given a single queen bed with a rollaway bed. I had originally booked a 2 double bed, so I wasn’t happy about the situation, but I wasn’t going to argue with them.
Business response:
Dear Danny, We appreciate your feedback and thank you for staying with is. I’m not sure why my staff member would have upgraded you to a queen due to how busy we were. I can only assume that we were overbooked on double beds and he wanted to make it right by giving you a roll-away. I will investigate the situation on Monday and update the outcome. If you choose to stay with us again, I will Comp one (1) night of your stay. Please accept my apology for the outcome that took place. Respectfully, Dawn Kauffman General Manager
The front desk clerk was very little help, with attitude and ended up charging us about 2 hundred dollars more to add on just one day to our stay after messing up our reservation. It was a decently clean stay only thing I noticed was ants on the window seal. Bed was clean and lots of places to eat and places to visit near by.
Business response:
Hello Anonymous, Please call me, Dawn Kauffman, General Manager in order for me to rectify the billing. As far as the reservation, this is an issue that took place with Expedia. Since you made the reservation through them, they sent us incorrect reservation information. I recommend calling them to address that portion of your review but I am more than happy to assist. I look forward to your phone call. With respect, Dawn Kauffman General Manager
Frequently asked questions about Extended Stay America - Phoenix - Chandler
How is Extended Stay America - Phoenix - Chandler rated?
Extended Stay America - Phoenix - Chandler has a 3.2 star rating with 2,049 reviews.
When is Extended Stay America - Phoenix - Chandler open?
Extended Stay America - Phoenix - Chandler is open now. It will close tomorrow at 12:00 a.m.