Extended Stay America - Phoenix - Chandler

Business response:

Dear Guest, Thank you for sharing your experience, and we sincerely apologize for the issues you encountered during your stay. We understand how disruptive and unpleasant it must have been to deal with disturbances outside your room and with unwelcome odors. These matters fall far short of the standards we aim to uphold. Additionally, we regret that our complimentary grab-and-go breakfast was not what you had hoped for. Your feedback will be shared with our team to address these concerns and enhance future visits. We hope yo... read more

Business response:

Dear Guest, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure this does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management 

Business response:

Dear Guest, We’re very sorry that your stay did not meet expectations and that issues with cleanliness and the bed affected your comfort. This is certainly not the experience we want our guests to have, and we regret that it led to an early departure. Your feedback has been shared with our team so these concerns can be addressed. We hope you might consider giving us another opportunity to provide a better stay in the future. Sincerely, Hotel Management 

Business response:

Hi Brian, Thank you for sharing your detailed feedback, and we are sorry to hear about the issues you encountered during your stay. We sincerely apologize for the maintenance problems with the outlets, coffee maker, and lamp, as well as the inconvenience caused by the internet access issue and the difficulties with the front desk. This is not the experience we aim to provide, and we will certainly address these concerns with our team to ensure improvements are made. We value your feedback and hope you’ll consider giving us a... read more

Business response:

Dear Guest, We understand that certain aspects of your visit, including morning offerings and some interactions, did not align with what you were hoping for, and we appreciate you sharing your concerns. Your experience matters to us, and feedback like this helps highlight areas where clarity and consistency are important. Your comments are shared with care and used to support ongoing improvement. Thank you for taking the time to provide your perspective. We hope a future stay allows us the opportunity to deliver a more balan... read more

Business response:

Dear Guest, We thank you for rating your stay. Please accept our apologies for any oversights during your time with us. We want every guest to have a memorable stay, and we regret that this was not your experience. We hope you will revisit so we can extend the exceptional hospitality we are known for providing. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for sharing your experience with us. We recognize how important a welcoming and comfortable environment is at the start of any visit, and we understand how disappointing it can be when expectations are not met. Situations like this can understandably disrupt travel plans and cause inconvenience. We appreciate you taking the time to express your perspective. It is our hope that future accommodations, wherever your travels take you, provide a more pleasant and comfortable experience from arrival onward. S... read more

Business response:

Dear Guest, Thank you for taking the time to provide your detailed feedback. We sincerely apologize that the condition of your accommodations and the grab-and-go breakfast did not meet your expectations. Maintaining a safe, comfortable, and well-prepared environment is very important to us, and we have carefully shared your observations with our team. Guest insights like yours are invaluable in helping us improve the overall experience. We appreciate your perspective and hope you will consider returning in the future, allowi... read more