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Extended Stay America - Phoenix - Mesa
- Hotels
- Mesa, AZ
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
455 W. Baseline Rd., Mesa, AZ, 85210, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
Restroom shower faucet leaking and smelled like smoke housekeeping didnt leave any extra toilet paper
Business response:
Javier, thank you for being our guest at Extended Stay America. We hope you were pleased with most of our services, but we apologize for the maintenance and housekeeping service issues you encountered. Your comments have been shared with our team, and we will make sure they are more diligent going forward. We encourage you to try us again as we are confident you will have a better experience. Sincerely, Hotel Management
Overall, comfotable. Especially since I got a good rate from Hotels.com. Outside doors leading in felt grimy and the windows on these doors not as clean as they could have been. Walls are thin so hotel is a bit noisy.
Business response:
Thank you for sharing your review. We are glad you had an overall pleasant stay and found us to be a fair value. However, we apologize for not living up to our commitment to clean, fresh accommodations during your visit. Your feedback will be shared with our housekeeping team for review and action. Moreover, we are sorry for the noise issues you encountered. We encourage you to try us again as we are confident you will have a better experience. Sincerely, Hotel Management
review The stay was okay. Children running around early in the morning awaking us up. The bed was not comfortable at all. For being a handicap room, which we did not need it- the tub was "tall" and hard to get in and out. If someone was handicap it would be extremely hard for them the to get in and out of that shower. The counter space for cooking was very small. Hard to cook
Business response:
Janet, thank you for your review. We apologize your suite did not provide the comforts you desired. Your feedback regarding the bed and shower will be shared with the appropriate team so that steps can be taken to improve our future guest experience. Also, we are sorry you were disturbed by noise from nearby guests. Our front desk is available to resolve issues, so we are sorry we were not aware of the noise problem, as we would have been happy to try and resolve the issue or move you to another suite. We value your concerns... read more
Good place to stay for a quick trip. I was happy with my stay, I was planning on staying one night ended up staying two. Reserved the second time very good experience and rooms were clean. We asked for an extension and they didn’t hesitate to give one unlike other places I’ve stayed at.
Business response:
Breanna, thank you for being our guest and for taking the time to review your experience at Extended Stay America. We are glad you enjoyed your stay, and it was nice to see you extended your time with us. It gives us great pleasure to know that you continued your stay, as you had a really comfortable experience. We are happy to accommodate you and look forward to welcoming you back soon. Sincerely, Hotel Management
Decent place. Staff was extraordinary!
Business response:
Laura, it was our pleasure having you as our guest at Extended Stay America, and thank you for sharing your review with other travelers. We are happy you enjoyed your stay, and our facilities and service were to your satisfaction. We look forward to sharing your positive feedback with our team. Please visit us again the next time you are in the area. Sincerely, Hotel Management
No Shower Curtain Bathroom did not have a shower curtain. Took a full day to get one after asking at 8am, 345 pm, 415 pm and finally at 430 pm we had to go down and get it and install it ourselves.
Business response:
Thank you for your review. We are sorry for the issue you had in your bathroom and that we were unable to resolve it in a timely manner. Your feedback will be discussed with the appropriate team members to improve the quality of our accommodations and services moving forward. On behalf of everyone here, we invite you to revisit us for a better experience. Sincerely, Hotel Management
Business response:
Kevin, we are delighted you had a great stay at Extended Stay America. Thank you for the kind rating, and we look forward to hosting you again soon. Sincerely, Hotel Management
Business response:
Ranae, thank you for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Mesa
How is Extended Stay America - Phoenix - Mesa rated?
Extended Stay America - Phoenix - Mesa has a 4.3 star rating with 1,120 reviews.
When is Extended Stay America - Phoenix - Mesa open?
Extended Stay America - Phoenix - Mesa is open now. It will close tomorrow at 12:00 a.m.