Extended Stay America - Phoenix - Mesa

Business response:

Dawn, thank you for your candid evaluation of our hotel. We are sorry for the cleanliness issues you experienced in your suite. We certainly do not want to let down any of our guests, so we truly regret the inconvenience you had. Your comments regarding cleanliness and carpet replacement have been shared with the respective teams to make necessary changes going forward. Please give us another opportunity to provide you with the clean, comfortable stay you deserve. Sincerely, Hotel Management 

Business response:

Jacob, it's so nice to read your positive review of your recent stay at Extended Stay America. Our goal is to provide our guests with exceptional service, so we are thrilled we were successful in doing so during your stay. Your comments have been shared with the team, and they were very appreciative of your recognition. Thank you for being our guest, and we look forward to your next stay! Sincerely, Hotel Management 

Business response:

Sylvia, thank you for being our guest at Extended Stay America. We are happy to see the rating as it states you had a nice time with us, but we are sorry for the disappointment you had. kindly know, keeping our guests' well-being and safety in mind, we have revised our housekeeping practices to include options for when and how we clean your room. Our front desk is available to make arrangements based on your requirements. On behalf of everyone here, we look forward to welcoming you back soon. Sincerely, Hotel Management