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Extended Stay America - Phoenix - Mesa
- Hotels
- Mesa, AZ
About this business
Location details
455 W. Baseline Rd., Mesa, AZ, 85210, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
for the price that we got it was really nice!! i loved the little stove!
Business response:
Thank you for your kind review. We are so happy you enjoyed your stay at Extended Stay America. It is our goal to deliver a great value at a fair price and we like hearing that we have accomplished just that. We appreciate your business and hope to welcome you again the next time you're in the area! Sincerely, Hotel Management
Room needs some touchups to bring it up to a higher standard.
Business response:
"Thank you for staying with us and for taking the time to post a review.We're sorry our hotel did not meet your expectations. We agree there are areas within the hotel which are beginning to show their age.We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. Until those plans are approved, our goal is to deliver the best service of any hotel in the area, and we hope you'll make plans to stay with us again! Sincerely, Hotel Management
Nice little place. Not great, but not bad. Bed was not as good as I thought it would be, but overall, not bad. Bad part is no dishes, etc in the room like before. It would be nice to know that ahead of time, but, 2020 did change slot of things. Overall, a decent little place.
Business response:
Thank you for selecting Extended Stay America on your trip. We are glad you had a pleasant stay and that you were happy with our accommodation and amenities. However, we regret any inconvenience you had. It was a pleasure having you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Upon check in, the clerk ensured to let me know there was a “grab and go” breakfast. When I walked where it was in the morning, the other clerk informed me there was not. Have of the staff I dealt with was extremely rude and annoyed with anyone who came to the counter. For an extended stay hotel, you would think a coffee pot would be available. However, there are no coffee pot or evidence to any coffee on premise.
Business response:
Thank you for your candid evaluation. We regret we were not able to meet your expectations and apologize for the unprofessional behavior of one of our staff. We will share your comments with the appropriate individuals and make sure we are more consistent in our service delivery. Thank you kindly for your constructive comments as they only help us improve. Please come back and see us again. Sincerely, Hotel Management
Showed up and was informed that they overbooked the room we requested. Had to sleep 3 in a queen bed😩
Business response:
Michael, Thank you for your recent stay and for your feedback. Please accept our sincere apologies for not meeting your expectations regarding the room you requested. We do try to honor these requests; however, there are times when we do not have the room unoccupied and available. We do understand your frustration, and we genuinely regret disappointing you. We are committed to providing a comfortable stay with exceptional service; therefore, we hope to have an opportunity to better your experience whenever your travels bring... read more
Frequently asked questions about Extended Stay America - Phoenix - Mesa
How is Extended Stay America - Phoenix - Mesa rated?
Extended Stay America - Phoenix - Mesa has a 3.3 star rating with 2,003 reviews.
When is Extended Stay America - Phoenix - Mesa open?
Extended Stay America - Phoenix - Mesa is open now. It will close tomorrow at 12:00 a.m.