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Extended Stay America - Phoenix - Mesa
- Hotels
- Mesa, AZ
About this business
Location details
455 W. Baseline Rd., Mesa, AZ, 85210, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I need a full refund for my booking. We got to the Hotel around 2am and even though they took our money they were already fully booked for the night and didn't have a room for us. Unacceptable and very inconvenient to then try to find a place at 2 am after being on the road for 9 hours. Please refund my full booking.
Business response:
Dear Guest, Please accept our apologies for the issues you experienced upon your arrival and at such a late hour. This was not the welcome we had hoped for you and we understand your frustrations. Please reach out to the booking agent used for any lingering billing concerns. In the meantime, we hope you will consider us again for any future travels so we can restore a more favorable impression. Travel well. Sincerely, Hotel Management
Extended failure The room that was assigned was dirty, had not been thoroughly cleaned, the bathroom was dirty, piss all on the toilet, no clean towels, and the sink was broke barely hanging on the the wall, it coudyhave fallen and broke someone’s foot.
Business response:
Melody, thank you for being our guest. Although our goal is to try and deliver guests with a clean and comfortable stay, we apologize this wasn’t you experience. Your feedback is discussed with the heads of our housekeeping and maintenance teams in an effort to improve the efficiency of our service levels moving ahead. Please give us a chance to regain your trust in the near future. Sincerely, Hotel Management
Never will i stat there again
Business response:
Clyde, first and foremost, we would like to offer you our apologies for the inconvenience you experienced during your stay with us. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
Roaches in hallway . No cups or ice . Beds were comfortable.
Business response:
Thank you for staying at our hotel. Please accept our apologies for the roaches you encountered. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent future infestation. We would like to inform you that, we have a full-size refrigerator which includes ice trays for your convenience. Therefore we do not have ice machines on our property, and we apologize for your disappointment. We hope to host you back in the future so that we can provide you with a much bett... read more
After being on the road for over 12 hours, I booked a room with the promise of availability of a pet-friendly room. Not only was
Business response:
Thank you for making us a part of your travel plans. We apologize for the confusion with your reservation. After a long travel day, we know how frustrating it can be to encounter an issue during check-in. Your comments have been shared with the front desk team to ensure a better experience going forward. Thank you again for your review. We hope you will be back to see us again soon. Sincerely, Hotel Management
Bed bugs. Older hotel, many repairs and upgrades needed. Old towels. Etc, ryc
Business response:
Dear Guest, thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
The worst costumer service I did'nt get the room I had booked and they would not change my room. Some lights did not work so the front desk just handed me a light bulb ficture to fix myself
Business response:
Thank you for your recent stay with us. We are sorry you were disappointed with your visit due to your front desk experience. We truly take pride in our guest service and the feedback we receive, good or bad, helps us to improve our services. We have shared your concerns with our staff, so this issue does not occur again. We hope this does not prevent you from coming back another time for an outstanding experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Mesa
How is Extended Stay America - Phoenix - Mesa rated?
Extended Stay America - Phoenix - Mesa has a 3.3 star rating with 1,996 reviews.
When is Extended Stay America - Phoenix - Mesa open?
Extended Stay America - Phoenix - Mesa is open now. It will close tomorrow at 12:00 a.m.