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Extended Stay America - Phoenix - Mesa
- Hotels
- Mesa, AZ
About this business
Location details
455 W. Baseline Rd., Mesa, AZ, 85210, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bare bones and then some. Whoever wrote that this is exception should see a psychiatrist. This reminds me of a brief stay at Motel 6 (except there are no hookers in the parking lot). No coffee maker in the room. Asked for one when I checked in, none available. None available 8 hours later either, however they did state they had coffee in the lobby from 6-9 in the AM. Too bad I work nights. A tiny bar of soap. Room is actually decent. Elevator smells of body odor. Tiny microwave. No dishes or utensils unless you request. A s... read more
Business response:
Steven, please accept our sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to our attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. Please note, as per our brand standard requirements, we keep the kitchenware at the front desk rather than leaving them in the rooms. We will be sure our front desk communicates this more clearly go... read more
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Business response:
We would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Waited at the front desk for 15mins.The lady was told me there a small leak inside the room. I head up to the room and walk in and there was a ladder broken ceiling on the floor and beds are destroyed. Told the front desk on the condition of the room.she then gave me another room.she walked me to to the room open up the door and see two people making love on the bed !!!! After about 20mins of running around to different rooms. She finally finds a room that has no issues or people inside
Business response:
We sincerely apologize for the issues you had with the rooms offered to you at the time of check-in. Your feedback has been shared with every department involved. We are working hard to deliver the type of hospitality that you should always expect from us, and we hope you will consider giving us another chance on your next visit to the area. Sincerely, Hotel Management
Business response:
First and foremost, we would like to offer you our apologies for the inconveniences you experienced during your stay with us. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
Was not told room had double beds at check in when reservation was for a king. Remote had no batteries in it
Business response:
Robert, we sincerely apologize for the reservation issue you encountered at the time of check-in and the oversight by our housekeeping department. Your comments have been discussed with our team, and we are reviewing our procedures to ensure this does not happen again. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Friendly and helpful staff. However, the hotel itself is run down and there seem to be vagrants and transients both inside the hotel and around it’s premises. I would not recommend this hotel for families or business guests.
Business response:
Thank you for your review. Although we’re glad to know you were pleased with the service you received from our staff, we’re sorry for not meeting some of your expectations. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
There were bugs all over this room and had a smell that I could never identify. I was scheduled for maid service on my 7th day but never received it. I let the front desk know and spent my entire 10 days there with no maid service.
Business response:
Habib, thanks for being our guest. We sincerely apologize for the housekeeping issue you encountered while you were here and that we weren’t able to make it up to you while you were here. Your feedback is important to us, so it has been shared with the appropriate team members in an effort to improve our service levels going forward. Please consider a return visit so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
Business response:
Richard, thank you for choosing our hotel. Our first priority is your satisfaction, and we apologize we failed to deliver this while you were our guest. We hope you will give us another chance to prove ourselves, and we hope to see you again on your next trip to our area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Mesa
How is Extended Stay America - Phoenix - Mesa rated?
Extended Stay America - Phoenix - Mesa has a 3.3 star rating with 1,996 reviews.
When is Extended Stay America - Phoenix - Mesa open?
Extended Stay America - Phoenix - Mesa is open now. It will close tomorrow at 12:00 a.m.