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Extended Stay America - Phoenix - Midtown
- Hotels
- Phoenix, AZ
About this business
Location details
217 West Osborn Rd., Phoenix, AZ, 85013, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hotel overbooked even though I had a reservation, not able to stay at hotel, found out when arrived at 11:00 pm, representative sent me to another hotel from the same company, but it was too far from the place I needed to be the following day/weekend.
Business response:
We appreciate you taking the time to provide feedback, and we are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up and truly apologize for the inconvenience. We understand the frustration and hope you will offer us another opportunity to serve you perfectly in the future. Sincerely, Hotel Management
Don’t book The worst hotel experience I have ever had. The walls are paper thin. People are loud all hours of the night. They don’t clean your room. I wouldn’t stay here if they paid me
Business response:
The situation you described regarding the noise is truly regrettable. We are very sorry you were not able to experience a quiet and relaxing stay. When made aware ofthis situation, our front desk staff is trained to have appropriate conversations with our guests to resolve such issues. Also, we provide housekeeping service once a week, although we are happy to offer it at your request for a minimum fee. We hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
Avoid, book somewhere else All I can say is avoid this place. We were told they are upgrading us to go into room to see they actually didn’t. The top bed cover was stained in what looked like food. The amount of dust collected on areas out of eye level make me believe this place has never been deep cleaned. The pull out sofa was the worst. Pulled it out to make the bed for my son to find urine stains and dried vomit. The person working that night apologizes, removed it and tried to find another for our room. After 3 rooms an... read more
Business response:
Thank you for the review of our hotel. We sincerely apologize that you experienced so many difficulties during your stay with us. This is not the level of service we generally provide, and it certainly does not meet our standards. We have discussed your feedback with the appropriate departments, and we're taking corrective steps to avoid such situations from occurring again. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
This property is nothing fancier than a cheap motel. You have to request maid service, you have to call and ask for someone to empty the trash. You can’t get more towels in your room until you bring down the old towels to the desk and exchange them for new ones. Hotel is over priced. The beds were awful. I would have had a more comfortable experience tent camping then this hotel.
Business response:
Thank you for providing your feedback. We apologize our hotel and amenities were not to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience. So we certainly understand why you may have found our amenities a bit different than traditional hotels. Thank you again for staying with us, and we hope to welcome you back soon! Sincerely, Hotel Management
Rooms were not stocked with dishes, silverware, etc. It had to asked for a front desk. Did not feel like a safe environment
Business response:
Thank you for your review. We apologize for the inconvenience you had due to our hotel policy and that you did not feel safe while you were here. Please know to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the rooms. Also, the safety and security of our guests and their property are of utmost importance to us, and we work closely with local police to maintain a safe and secure environment in our hotel. We hope you w... read more
it states on hotels.com that breakfast was included there was no continental breakfast. we were given on e tiny shampoo/conditioner for check in of 5 people. check in staff was not very friendly informative
Business response:
Andrea, thank you for providing your feedback. We apologize our hotel and amenities were not to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience. So we certainly understand why you may have found our amenities a bit different than traditional hotels. Please note, kitchenware and toiletries are available at the front desk as per the brand standard and are always complimentary. Your feedback will be shared with our Brand Leaders to assist them when d... read more
Generally room was a bit grimy - mold in shower, kitchen chairs stained. Toiletries - no lotion, conditioner etc. No in room coffee. Not any breakfast to speak of - they shouldn't say they provide anything. First morning no coffee in lobby.
Business response:
Thank you for reviewing your stay. We are sorry for the issues you encountered in your room and apologize as you were unaware of our in-room amenities. Since our suites are designed for guests staying multiple nights desiring home-like living, these guests often bring their own bath amenities such as hairdryers and toiletries. These items are available and complimentary at the front desk at any time. Your feedback is appreciated, as it will help us to improve our service going forward. We hope you will give us an opportunity... read more
Inte värt pengarna, dålig frukost Smutsigt och slitet hotell. Dammigt i fläktar och på hyllor. Slitna möbler, luktade illa i rummet. Värdelös frukost som bestod av kaffe, gröt och muffins. Man kunde inte äta frukost i/vid receptionen utan fick bära med sig allt till rummet
Business response:
Martin, thank you for your recent stay and for your comments. Your feedback with regard to the condition of our property will be discussed when we are in the process of finalizing our renovation plans. So till these plans are formulated our housekeeping and maintenance teams will try their best to keep our facilities clean and well-maintained. Please consider staying with us again so we can provide you with a comfortable experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Midtown
How is Extended Stay America - Phoenix - Midtown rated?
Extended Stay America - Phoenix - Midtown has a 2.9 star rating with 3,379 reviews.
When is Extended Stay America - Phoenix - Midtown open?
Extended Stay America - Phoenix - Midtown is open now. It will close tomorrow at 12:00 a.m.