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Extended Stay America - Phoenix - Midtown
- Hotels
- Phoenix, AZ
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
217 West Osborn Rd., Phoenix, AZ, 85013, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No hair dryer. Otherwise everything else was good
Business response:
Hilario, thank you for posting a review of your stay at Extended Stay America. We're glad to know you had a pleasant time while you were here, but we're sorry for your disappointment with the in-room amenities. Kindly note, the items such as hairdryers are available and complimentary at the front desk at any time. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Okay stay. Room was big enough for my husband and 2 boys walls and floors are thin so it was loud. Kitchen wasn’t best condition but the hotel itself was very nice and clean the staff was very nice and helpful. The hallways and rooms didn’t smell too good. And the pool was very dirty.
Business response:
Jade, thank you for being our guest. We're glad to know you liked our well-kept property and that the service provided by our associates met all your expectations. However, we're sorry for the noise and odor issues you encountered while you were here. Please be assured that we have discussed your feedback with our housekeeping team for review and action. We hope you will give us another chance to provide you with a much-improved experience. Sincerely, Hotel Management
I was surprised that I would have to ask for the kitchen items at the front desk. I informed them of some issues in the room but it took 2 days to have maintenance come to the room and when maintenance came to the room they didn’t even fix the item that was messed up. Didn’t know they allowed homeless persons in the pool, could t even get in after seeing that out my window. Staff was pretty cool but I would t recommend this location.
Business response:
Thank you for your review. We are glad you liked our friendly staff. However, we are sorry for your disappointment with the kitchenware policy and the maintenance issues in your suite were unresolved while you were here. Your feedback will be shared with the appropriate team so that this does not happen again. We apologize for your disappointment and hope to have another chance to prove ourselves. Sincerely, Hotel Management
The pool was nice and clean. The stagg were very friendly
Business response:
Thank you for staying at Extended Stay America, and for giving our hotel a great review. We are so glad to see you enjoyed our pool area and appreciated our courteous associates. Thank you for letting us know how much you enjoyed your stay. We hope you are already planning another visit our way! Sincerely, Hotel Management
Great relaxed atmosphere, could walk around in and outside, no safety concerns at all.
Business response:
Renny, thank you for your gracious review. Delivering relaxing accommodations and a safe environment has been our aim, and we are happy you acknowledged these as the highlight of your stay. Your comments are highly appreciated, and we look forward to seeing you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Midtown
How is Extended Stay America - Phoenix - Midtown rated?
Extended Stay America - Phoenix - Midtown has a 4.2 star rating with 1,555 reviews.
When is Extended Stay America - Phoenix - Midtown open?
Extended Stay America - Phoenix - Midtown is open now. It will close tomorrow at 12:00 a.m.