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Extended Stay America - Phoenix - Midtown
- Hotels
- Phoenix, AZ
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
217 West Osborn Rd., Phoenix, AZ, 85013, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Great experience Clean, updated room and staff is very friendly!
Business response:
Jason, thank you for the kind feedback about your stay at Extended Stay America. It is good to know that you enjoyed your time with us and that you were impressed with our accommodations as well as our courteous associates. We appreciate your business and look forward to your next visit. Sincerely, Hotel Management
Super friendly staff, poor amenities, there were blood stains on my sheets, and the whole place smelled like cigarettes. The "free breakfast," was gas station food.
Business response:
Thank you for being our guest. We are pleased you liked the service delivered by our associates, but we are sorry for the cleanliness and odor you encountered in your room. Your comments have been shared with the housekeeping team to be more diligent in their work ensuring that such mistakes are not repeated. We appreciate all your feedback and hope to have an opportunity of hosting you again in the future for a much better stay. Sincerely, Hotel Management
They didnt take cash n the machine was down. All had to be done online
Business response:
November, it was our pleasure accommodating you at Extended Stay America, and we are glad to know you enjoyed your stay with us. However, we regret the inconvenience you had at the time of check-in. On behalf of everyone here, we invite you to revisit us on your next trip to the area. Sincerely, Hotel Management
The lobby smelled good but the 2nd floor smelled of trash and our room smelled like stale cigarettes even though it was a 'non-smoking' room.
Business response:
Summer, thank you for reviewing your stay. We offer our sincere apologies for the smoke smell and odor that made you feel uncomfortable. Please be assured your concern will help us enforce our no-smoking policy more efficiently. Meanwhile, our housekeeping team is asked to do a deep cleaning of your room and the second floor. We hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management
Price is reasonable. Lots of minor repairs needed. e.g. loose carpet in hallways; vent covers off and sitting on floor; disability access switch for front doors doesn’t work.
Business response:
Robert, thank you for choosing us for your recent visit. It is disappointing to learn we let you down during your stay with us. Thank you also for sharing your observations, so we can have the chance to analyze and correct the errors on our part, and thereby improve our future guest's experience. We appreciate your patience and hope to have another opportunity to make your stay exceptional. Sincerely, Hotel Management
Dirty and no coffee or pastries 1 hour before breakfast ended.
Business response:
Thank you for being our guest. We are sorry you could not take advantage of our breakfast and regret the inconvenience caused. We have taken note of your comments and have shared it with the appropriate team so that it is not repeated in the future. We hope to host you again in the future so that we can provide you with a better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Midtown
How is Extended Stay America - Phoenix - Midtown rated?
Extended Stay America - Phoenix - Midtown has a 4.3 star rating with 1,660 reviews.
When is Extended Stay America - Phoenix - Midtown open?
Extended Stay America - Phoenix - Midtown is open now. It will close tomorrow at 12:00 a.m.