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Extended Stay America - Phoenix - Midtown
- Hotels
- Phoenix, AZ
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
217 West Osborn Rd., Phoenix, AZ, 85013, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
accommodating, will stay again, thank you. very convenient
Business response:
Greg, thank you for being our guest. We are pleased overall you enjoyed your stay and look forward to welcoming you back soon for a much better experience. Sincerely, Hotel Management
初めての利用で・・・ 初めてこのホテルチェーンを利用しました。部屋は長期滞在に対応可能な大きな冷蔵庫やキッチンと設備は充実しています。しかし朝食はコーヒーとオートミールのみです。朝食付きとはすこし言い過ぎと感じます。こういうシステムと理解して利用するべきです。
Business response:
Thank you for being our guest. We are pleased you liked our accommodations along with the fully-equipped kitchen, but we are sorry for not meeting your expectations with our breakfast. Your comments will be shared with our Brand Leaders to assist them when determining new breakfast choices. Thank you also for the feedback, and we hope to welcome you back in the future. Sincerely, Hotel Management
I have stayed at many extended stays and this needs updating. Carpets in the hallway are buckling. Our room especially the carpet looked worn. Bed was fine. Blankets are dated.
Business response:
Thank you for staying at our hotel. We are sorry our hotel did not meet your expectations and regret the inconvenience caused. We understand your frustration and have shared your feedback with the appropriate team to see where we can make improvements. We appreciate your business and hope to have an opportunity of hosting you again in the future. Sincerely, Hotel Management
Great clean bed! All else failed! Comfy clean bed! That’s the good part. Got there a bit earlier than 3:00, but don’t even THINK about getting a room til 3:00; just nap in the lobby with the others waiting, bags all over the place. Room was kinda grubby, stuffy; no handle on fridge door; dirty fridge; they didn’t tell me (found out after I went up to the third floor & walked all the way to the end of the long corridor, kicked off my shoes, got comfy) that’s there is NO coffee pot, plates, cups, dishes, not even a spoon or fo... read more
Business response:
Please accept our sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to our attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will reconsider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Good location I booked a room with 2 beds and received a room with 1 bed and a couch sleeper. The couch sleeper was too small for 2 kids so each of the two nights we stayed one of the kids had to sleep on the floor.
Business response:
Michael, thank you for being our guest. Although you liked our ideal location, we are sorry we were unable to accommodate you in the room which you booked and regret the inconvenience it caused. On your next visit, we will try our best to allocate you a room which best meets your need. We hope you will give us another chance so we can make it up to you all. Sincerely, Hotel Management
Good location. Large suite. Reasonable price. Lots of parking.
Business response:
Thank you for staying with us and for posting your kind remarks about our hotel, Extended Stay America. It is wonderful to read you not only enjoyed our comfortable suite and convenient location, but you found us to be a great value. It was a pleasure having you stay with us, and we hope you will choose us again! Sincerely, Hotel Management
I liked the location The common areas were not clean always Some staff took too much time to respond
Business response:
Thank you for the feedback of your stay at Extended Stay America. Although you liked our location, we are sorry that the cleanliness of our common areas and the service you received from our staff let you down. Your comments remind us there is always room for improvement, and we will work with our team to overcome these issues. Thank you again, and we hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Midtown
How is Extended Stay America - Phoenix - Midtown rated?
Extended Stay America - Phoenix - Midtown has a 4.2 star rating with 1,555 reviews.
When is Extended Stay America - Phoenix - Midtown open?
Extended Stay America - Phoenix - Midtown is open now. It will close tomorrow at 12:00 a.m.