Extended Stay America - Phoenix - Midtown

Business response:

Kaleb, thank you for being our guest. We are pleased you enjoyed your stay overall, but it seems we may have missed meeting some of your expectations. We are sorry if we disappointed you, and we hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management 

Business response:

Andre, thank you for selecting our hotel. Although you had an overall satisfactory stay, we are sorry for the inconvenience you had which kept you from giving us a better rating. We will follow up on your concerns with our housekeeping team to ensure we are well poised to serve you better during your next stay. Thank you for sharing your feedback. Sincerely, Hotel Management 

Business response:

Wilbur, thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Extended Stay America; we look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Latisha, thank you for your feedback. We are sorry for the odor you experienced and regret the inconvenience caused. Your comments have been shared with the housekeeping team to be more diligent going forward so we can better serve our future guests. We hope you will reconsider staying with us again the next time you are in the area. Sincerely, Hotel Management 

Business response:

Greta, thank you for taking the time to share your impressions of our hotel. We are pleased to know that the service you received was exceptional, and we appreciate you highlighting this in your review. It was a pleasure having you as our guest, and we hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Michael, thank you for being our guest at Extended Stay America. We take great pride in providing our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure to accommodate you, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to post a nice rating of Extended Stay America. We always want our guests to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will revisit so we can provide you with another great stay. Sincerely, Hotel Management 

Business response:

Brittany, thank you for letting us know your visit to Extended Stay America was perfect in every way. We appreciate you being our guest and look forward to welcoming you back soon. Sincerely, Hotel Management