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Extended Stay America - Phoenix - Midtown
- Hotels
- Phoenix, AZ
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
217 West Osborn Rd., Phoenix, AZ, 85013, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
FAMILY TRIP WE WENT TO VISIT OUR DAUGHTER AND GRANDDAUGHTER OVER THE WEEKEND AND STAYED HERE. HOTEL WAS VERY CLEAN, STAFF WAS VERY HELPFUL AND FRIENDLY TO ALL OF OUR NEEDS.
Business response:
Mirna, thank you for staying with us and for the wonderful feedback. We are thrilled to read you had a comfortable stay here and that you were impressed with the excellent service offered by our staff. Your compliments have been shared with the entire team members for exceeding your expectations. All of us at Extended stay America would love to welcome you back soon. Sincerely, Hotel Management
Business response:
Thank you for your visit. We are glad to read you had an overall good stay but apologize for failing to meet some of your expectations. It was good to have you here, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Great staff, clean room, right down town Everyone at the hotel was extremely helpful. Had a problem connecting to the internet, the staff had it corrected in less that two minutes.
Business response:
Jeff, thank you for the five-star review of Extended Stay America and for highlighting our entire staff. We are happy to read you had a great time with us and loved the service provided by our courteous associates. We would like an opportunity to serve you again the next time your travels bring you this way. Sincerely, Hotel Management
Convenient to n phx Worked fine. As expected Cramped pull out bed and breakfast was just coffee and oatmeal
Business response:
Thank you for choosing us. We are happy to know you had an overall enjoyable stay with us. It was a pleasure having you as our guest, and we hope to have an opportunity to welcome you back soon. Sincerely, Hotel Management
It was nice..I didn't hear people upstairs walking or didn't hear the tv on in nearby rooms
Business response:
Thank you for staying at Extended Stay America and for the feedback. We are delighted to read you had a comfortable stay and that we met and exceeded all of your expectations. It was a pleasure having you as our guest, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Meh Don’t know who to blame, it’s either Hotels.com or the hotel. Our reservation could not be found, we were told to wait for a general manager while all the other guests came first. Unfortunately, we had plans and had to leave after we personally took care of the error. Because of the error, I was forced to change in the parking lot and I had to bring along my family. My family was not able to rest after driving and they had no where to go because we were not able to check in. The front desk did make it up with an upgrade,... read more
Business response:
Jessica, thank you for sharing your review. We are sorry our service levels did not meet your expectations. Please accept our apologies for the inconvenience this caused and be assured we will take steps to prevent such mistakes in the future. We hope you and your family will give us another opportunity to provide you with the outstanding service and hospitality you should always receive from our hotel. Sincerely, Hotel Management
Just ok What can I say, it's a cheap motel that served its purpose of a bed, shower, and toilet. There were stains on the ceiling, not sure from what. Bathtub was very odd, very slanted and misshapen. There were only 3 towels for 2 people (1 having to be used to step out of the shower with). Bed was comfortable enough for a 2 night stay.
Business response:
Nikki, thanks for staying at our hotel. We are happy to read you had found us to be affordable and that you had an on overall nice stay. However, we are sorry for the cleanliness issue you experienced while here and regret the inconvenience this caused. We have taken a note of your concerns and will use it to make sure we are more consistent in meeting the standards you expect from us. On behalf of our team, please visit us again and let us make it up to you. Sincerely, Hotel Management
Great location for a great price The place is clean and kept in good order. Its central location was perfect
Business response:
Bobby, thanks for the wonderful feedback. We are glad to read you were benefited with our convenient location and that you found us to be a great value. It was a pleasure knowing you were satisfied with the facilities we offer, and we would love to welcome you back soon at Extended Stay America. Sincerely, Hotel Management
Outstanding bed! My stay was excellent. The hotel was clean and the room was perfect. My only complaints are the rude female employee I dealt with initially and having to pay for the internet.
Business response:
Daniel, thanks for choosing to stay at Extended Stay America. We are glad to know your visit with us was enjoyable and that you were impressed with your clean room. That being said, we are sorry for one of our associates not very welcoming to you. We have shared your feedback with our staff and will use it as a training tool to improve our performance moving forward. We hope this didn’t overshadow your otherwise great stay and that you will choose us again in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Midtown
How is Extended Stay America - Phoenix - Midtown rated?
Extended Stay America - Phoenix - Midtown has a 4.3 star rating with 1,662 reviews.
When is Extended Stay America - Phoenix - Midtown open?
Extended Stay America - Phoenix - Midtown is open now. It will close tomorrow at 12:00 a.m.