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Extended Stay America - Phoenix - Midtown
- Hotels
- Phoenix, AZ
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
217 West Osborn Rd., Phoenix, AZ, 85013, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Best customer service ive exspierianced in many many years! My only choice in hotel stays
Business response:
Thanks for the 5-star review of Extended Stay America. We are happy to know we exceeded your expectations for a wonderful stay and you were awed by our spectacular hospitality. Thanks once more for your positive comments, and we look forward to welcoming you again soon to your home away from home. Sincerely, Hotel Management
Room was nice. There were several clean yet stained towels and some pieces of hair that hadn't been cleaned in the shower. The carpeting in the hallway looked smooth but had bubbled up in several places. I almost tripped on my way to the room. Bed was extremely comfy!
Business response:
Rina, we appreciate you taking the time to evaluate your visit to our hotel. Although you liked certain aspects of our hotel, we apologize for the issue you encountered in your room while here. Your feedback is shared with the housekeeping team to review and action. We hope the positive aspects of your stay will bring you back to us. Sincerely, Hotel Management
You get what you pay for Check in staff was not welcoming or friendly but day staff was great. The full kitchen was not stocked with dishes, silverware, pots/pans, etc. so had to go down to pick up and the pot needed to be thrown away. Our dishwasher was broken. They offered to replace with another one but didn't want to go through the hastle. Free breakfast was individually wrapped muffins, granola bars, and coffee. Felt like a homeless shelter so not real family friendly.
Business response:
Cheri, thank you for being our guest. We are sorry you did not experience best from some of our associates and were disappointed with our grab-and-go breakfast offerings. Please know to ensure the cleanliness of the kitchenware, they are kept at the front desk. Also, we will share your feedback with regards to our breakfast with the appropriate team regarding food and beverage selections at our hotel. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Business response:
Sandra, thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management
Business response:
Thank you for sharing your kind rating. We appreciate you choosing Extended Stay America. It was a pleasure hosting you, and we look forward to your return visit soon. Sincerely, Hotel Management
Business response:
Veronica, thank you for being our guest. Our goal is to make your visit as comfortable as possible and to assist you in any way, so it is good to know we accomplished this while you were here. We appreciate your kind rating. Please come back and see us again soon at Extended Stay America. Sincerely, Hotel Management
Business response:
Scott, thank you for your 5-star rating. We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon at Extended Stay America. Sincerely, Hotel Management
Business response:
Wow - Thomas, thanks for being our guest. Our top priority is for you to have an enjoyable stay and from your five-star rating, it appears that we succeeded in that. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Great customer service Great customer service at front desk . quick and efficient
Business response:
Thanks for choosing Extended Stay America for your stay. We are thrilled to see you thoroughly enjoyed your time with us and were impressed with all that we have to offer. It was a pleasure serving you, and we look forward to hosting you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Midtown
How is Extended Stay America - Phoenix - Midtown rated?
Extended Stay America - Phoenix - Midtown has a 4.3 star rating with 1,707 reviews.
When is Extended Stay America - Phoenix - Midtown open?
Extended Stay America - Phoenix - Midtown is open now. It will close tomorrow at 12:00 a.m.