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Extended Stay America - Phoenix - Scottsdale
- Hotels
- Scottsdale, AZ
About this business
Location details
10660 N. 69th St., Scottsdale, AZ, 85254, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Disappointed Wasn't what I expected from the online website. I stated that ALL rooms had enough for 2 adults plus as many as 3 children, NOT SO. My son brought two of his teenage girls plus his wife and the room only had 1 queen bed and a very SMALL sofa bed that its ONE, not two teenagers! Very uncomfortable! If you needed something you had to go to the desk and ask for it, no items on the kitchen, completely empty. No ice available, had to find the nearest Circle K, no ice bucket to hold in, freezer so small that you could... read more
Business response:
Alex, thank you for your review. While we are glad to know you were pleased with our courteous associates, we are sorry for your disappointment with your room and for not meeting some of your expectations. We also apologize for the trouble you had due to the lack of in-room amenities. Kindly note that kitchenware for your room is also available and kept at the front desk to ensure cleanliness, and our team gladly delivers these items to your suite. Your feedback is appreciated, and we will be sure our front desk communicates... read more
The staff were friendly and professional. There was an unpleasant odor in the hallway and room.
Business response:
Dianne, thank you for being our guest. We are glad to read you had an overall pleasant visit and liked our service. However, However, we aim to exceed our guests' expectations in all areas. Therefore, we hope you will accept our sincere apologies, and know we will make adjustments to ensure what you experienced is not repeated. We are grateful for your business, and we hope to have another chance to restore your faith in us. Sincerely, Hotel Management
Bad coffee, loud housekeeping staff Laughable breakfast offering. Muffin and weak coffee. Nothing else. Room was next to housekeeping and apparently the walls were made of paper....nosiest housekeeping staff in history. Boisterous laughing and yelling that went on for 30 minutes.
Business response:
Steven, thank you for your honest evaluation. We regret your disappointment with the breakfast and are sorry about the noise disturbance you encountered. Feedback like yours gives us valued insight to improve our guest experience; therefore, we appreciate your comments. We are grateful for your patience, and we hope you will consider staying with us the next time your travels bring you to our area. Sincerely, Hotel Management
Very clean with professional service. Well done.
Weird smell in hallways. Sofa bed was very uncomfortable. No sheets or Pillows for sofa bed in room
Business response:
Veronica, thank you for the feedback. We sincerely apologize for the problems you experiened with the sofa bed in your suite. We have shared your comments and will be resolving the issue immediately. Please note, due to various local city /health dept. codes, the sofa beds are not made up in advance and must be made at the time of use. We provide a clean set of linens after every guests departs to ensure cleanliness for the next guest. Thank you for your valuable feedback as well as taking the time to post a review. We hope ... read more
Diane was so nice, excellent staff/dront desk service. I love the room, so clean and new. I like the location. I love everything!
Business response:
Josanlo, thank you for sharing your experience with us! We are so pleased you had a great stay at Extended Stay America. We truly appreciate your kind comments regarding our convenient location, friendly staff and comfortable suites. We look forward to welcoming you back soon! Sincerely, Hotel Management
Sounded like the window was open, we could hear everything from outside.
Frequently asked questions about Extended Stay America - Phoenix - Scottsdale
How is Extended Stay America - Phoenix - Scottsdale rated?
Extended Stay America - Phoenix - Scottsdale has a 4.1 star rating with 986 reviews.
When is Extended Stay America - Phoenix - Scottsdale open?
Extended Stay America - Phoenix - Scottsdale is open now. It will close tomorrow at 12:00 a.m.