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Extended Stay America - Phoenix - Scottsdale
- Hotels
- Scottsdale, AZ
About this business
Location details
10660 N. 69th St., Scottsdale, AZ, 85254, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Rooms are seriously in nerd of a deep cleaning, being an "extended stay" facility that sould be a standard but not at this place.
Business response:
Thank you for being our guest at Extended Stay America. We are happy to see the rating as it states you had a nice time with us, but we are sorry the cleanliness of our room was not to your expectations. We do not take these concerns lightly, and we will address this with our housekeeping team to ensure that it does not happen again. On behalf of everyone here, we look forward to welcoming you back soon for a much better experience. Sincerely, Hotel Management
It was a stay 🙂 It’s was a good stay. The price was good, the pool however was closed and we were not notified and that was kinda big because that’s ALL my kids wanted to do lol. Room smelled kinda funny but ppl stay there for long periods of time so that makes sense. We checked in at night and it was super easy, staff seemed super confused but that can happen. Overall it was a good experience. Oh and they charged us a pet fee but there was no mention of the fee. I definitely could have overlooked it though.
You get what you paid for so dont think your getting a 5 star hotel. Nice setup staff is super nice.
Business response:
It was our pleasure having you as our guest at Extended Stay America, and thank you for sharing your review with other travelers. It's great to hear you enjoyed your stay and our facilities and service were to your satisfaction. We look forward to sharing your positive feedback with our team. Please visit with us again the next time you are in the area. Sincerely, Hotel Management
It is advertised as a complete kitchen. There was nothing in the cabinets. Not even a coffee pot nor a spoon!
Business response:
We are pleased to see you enjoyed your stay Extended Stay America. To ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites, and our team gladly delivers them to your suite. Your feedback is appreciated, and we will remind our front desk to communicate this more clearly going forward. It was our pleasure accommodating you, and we look forward to seeing you again. Sincerely, Hotel Management
Clean and quiet Wasn't there long but the room was super clean and the hotel was peaceful.
Business response:
Jason, thank you for choosing Extended Stay America and sharing your experience. We are glad you were pleased with our immaculate accommodations and that you enjoyed your stay with us. Thank you again for your feedback, we appreciate your business! Sincerely, Hotel Management
The property was ok. But there was no coffee access in the hotel. I had to wal a block to get coffee. Second, the refrigerator was very loud.
Business response:
Thank you for your review. Your total satisfaction is always our top priority; therefore, based on your rating, we are disappointed if we did not provide you with the exceptional stay that we want for every guest. We hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Scottsdale
How is Extended Stay America - Phoenix - Scottsdale rated?
Extended Stay America - Phoenix - Scottsdale has a 4.1 star rating with 1,027 reviews.
When is Extended Stay America - Phoenix - Scottsdale open?
Extended Stay America - Phoenix - Scottsdale is open now. It will close tomorrow at 12:00 a.m.