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Extended Stay America - Phoenix - Scottsdale
- Hotels
- Scottsdale, AZ
About this business
Location details
10660 N. 69th St., Scottsdale, AZ, 85254, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Our sheets and comforter were dirty upon arrival. It was gross but we
Business response:
Thank you for your evaluation. We apologize for the inconvenience caused due to the cleanliness issue in your suite. We will share your comments with our housekeeping team to be more diligent. We hope you will stay with us again, so can we provide you a much more satisfying experience. Sincerely, Hotel Management
Business response:
David, thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Extended Stay America; we look forward to seeing you again soon. Sincerely, Hotel Management
Best customer service Front desk girl was awesome even though the computers were down she handled it accordingly and was very accommodating. I would stay here again just based on the simple fact that the staff was amazing and very friendly and helpful!
Business response:
Matthew, thank you for your cheerful comments and rating your stay so highly. We are thrilled to know you had a splendid stay and that the brilliant service provided by one of our associates made for an excellent experience. Your recognition is highly appreciated, and we look forward to welcoming you at Extended Stay America. Sincerely, Hotel Management
Business response:
Leonardo, we are delighted you had a great stay at Extended Stay America. Thank you for the kind rating, and we look forward to hosting you again soon. Sincerely, Hotel Management
Comfy but def not Covid clean whatsoever. Definitely quiet... which was good as i had to work in the morning. As for cleanliness especially durng covid i was not impressed. The room was completely empty of anything kind of useful items... such as individually wrapped plasticware etc. The refrigerator didnt look like it had been cleaned in a while... almost every corner in room especially bathroom corners and behind toiliet was so built up from dust, hair etc. I almost asked to change rooms. The sidewalk outside looked like i... read more
Business response:
Denise, thank you for choosing Extended Stay America. We appreciate your positive rating and are happy to know you had a peaceful stay with us. However, we are sorry for the cleanliness issue you encountered. Your feedback has been discussed with our housekeeping team, and we have asked them to be more diligent going forward. On behalf of everyone here, we invite you to revisit us for an even better experience. Sincerely, Hotel Management
Not worth the money The property was fairly clean, the entraces to rooms were all interior which I found difficult with a pet. I requested a bottom floor room at the time of booking 2 weeks prior to my stay and instead recieved a 3rd floor room. No coffee. No pots or pans available for cooking. Booked here so we could save money by cooking. Not worth the price plus pet fee of $25 extra dollars per night. Will not be staying here again.
Business response:
Cindi, thank you for your review. We are sorry we were unable to accommodate you in the room of your choice, and that value for the price fell short of your expectations. We also regret your disappointment with some of our amenities not being available during your stay due to the current circumstances. Please allow us to regain your confidence by staying with us again when your travels bring you back to this area. Sincerely, Hotel Management
Business response:
Gloria, we are delighted you had a great stay at Extended Stay America. Thank you for the kind rating, and we look forward to hosting you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Scottsdale
How is Extended Stay America - Phoenix - Scottsdale rated?
Extended Stay America - Phoenix - Scottsdale has a 4.1 star rating with 986 reviews.
When is Extended Stay America - Phoenix - Scottsdale open?
Extended Stay America - Phoenix - Scottsdale is open now. It will close tomorrow at 12:00 a.m.