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Extended Stay America - Phoenix - Scottsdale
- Hotels
- Scottsdale, AZ
About this business
Location details
10660 N. 69th St., Scottsdale, AZ, 85254, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Food smells Terrible food smells ruined the stay
Business response:
Thank you for being our guest and for reviewing your stay. We were happy to see from your rating that you had a pleasant stay overall. However, we do want to apologize for not providing the refreshing room you were expecting upon arrival. We know how critical fresh accommodations are; therefore, we will follow up with our housekeeping staff to make sure we are flawlessly preparing each room for our guests. Thank you once more for choosing us; we appreciate your business. Sincerely, Hotel Management
Friendly staff When checking in the lady in the front desk was very nice and very helpful my family enjoyed the stay at this hotel.
Business response:
Salvador, thank you for sharing your glowing review of Extended Stay America. It was a delight to know you and your family had a comfortable stay and that you were happy with how well one of our associates at the front desk served you. Your comments made our day, and we look forward to hosting you all again. Sincerely, Hotel Management
Rather like an unexpected guest. NO kleenex, paper towels, kitchen towels, wash cloths, no hand towels, replacement TP, bathroom trashcan, clothes hangers, drinking glasses or cups, plates for the microwave, only one chair; just like they weren't expecting quests. I can understand no pots/pans or table ware
Business response:
Thank you for being a guest at our hotel. We apologize for the housekeeping issue you had in your suite. We are very sorry and assure you we will discuss your comments with our housekeeping team to be more diligent moving forward. Please know, to ensure the cleanliness of kitchenware, brand standards require us to keep them at the front desk, and we are sorry if this was not explained by our team. We hope to receive an opportunity to deliver a better experience in the future. Sincerely, Hotel Management
Nice, quiet, clean and cozy room. Nothing special, bit it supported our requirements.
Business response:
Robert, thank you for staying at Extended Stay America. It is a pleasure to know you had a good time with us and loved our spotless, comfortable accommodations. We are grateful for your business and hope to see you again soon. Sincerely, Hotel Management
I booked a two bedroom “suite” for my family and when we arrived we were told multiple people booked the same room and it was no longer an option. I’m not too sure how you book the same room multiple times to multiple people so it was frustrating. They did however give us two rooms for the price of one so my husband had to stay with a kiddo in one room and i had two kiddos in my room so it wasn’t very family friendly. Wouldn’t stay there again.
Business response:
Thank you for your feedback. We are sorry we were unable to accommodate you in the room you booked. We are reviewing this from our end to see what went wrong. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Scottsdale
How is Extended Stay America - Phoenix - Scottsdale rated?
Extended Stay America - Phoenix - Scottsdale has a 4.1 star rating with 1,027 reviews.
When is Extended Stay America - Phoenix - Scottsdale open?
Extended Stay America - Phoenix - Scottsdale is open now. It will close tomorrow at 12:00 a.m.