This profile has been claimed by the business owner or representative.
Extended Stay America - Phoenix - Scottsdale - North
- Hotels
- Scottsdale, AZ
About this business
Location details
15501 N. Scottsdale Rd., Scottsdale, AZ, 85254, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Oddest hotel we've ever stayed in We've never stayed at a hotel that does not offer service unless you pay an extra $10.00 for it. They come every 8 days. We had to take our dirty towels to the office each time we needed clean ones. There were zero amenities, not even an alarm clock or hair dryer. If you wanted a coffee pot you could check one out at the office. Along with other kitchen items they may have offered for the kitchenette. Much more but I think you get the picture:(
Business response:
Angie - Thank you for taking the time to write a review of our hotel. I apologize that our customized kitchen and housekeeping policies did not meet your travel needs. Your comments will be useful as we continue to improve our guest experience. Thank you for bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.
charge for 2 beds and got 1 queen We alway book through Hotel.Com.We booked 2 beds and when we got there they told us all they had was a queen and my daughter had to sleep in a uncomfortable chair. I was really upset. None of us got much sleep. And had to drive back home the next morning. The people in the morning where not very friendly when we checked out didn't even ask how the sTay was. I just found out that we where still charge for the 2 beds when all we got was 1 queen. Never again will we stay here.
Business response:
Thank you for your recent review of your stay. I sincerely apologize that we were unable to provide you with the room type that you had originally reserved, and that this made your stay so uncomfortable. Please know that I will be reviewing our reservation and check-in procedures so that we can prevent this from happening again. The staff and I appreciate your comments, as it will only help us to improve. We would love to have another chance to provide you with a better experience the next time you're in town.
Prepaid reservation not honored. My prepaid reservation was not honored and I was sent 20 miles away. I had a confirmed and paid reservation. This hotel does not necessarily honor these prepaid reservations and continues to sell rooms when none are really available. Then they try to blame it on Expedia.
Stolen car paid room given away to someone else My paid and confirmed room was not available and I was sent 18 miles away where my car was stolen for the lobby area as I was checking in. I would never even consider staying here again and it is very noisy and the staff is rude.
Overbooked!! When your dog tired from traveling all day, show up at your motel, and just want to go to bed, The last thing you want to hear is "didn't you get a message from Expedia?" I've been traveling all day by plane, get my rental car and spend a half hour in traffic, only to find out that they overbooked and transferred me to a different property. How would you like it? Never stay there again.
Business response:
I received a copy of your review and wanted to take a moment to personally respond. It upsets me to hear that you were not contacted by either Expedia or myself. I am sorry for your experience. In response to your feedback, I will be contacting Expedia to ensure this does not happen in the future and will strive to contact all guests in future. Your feedback is very important to us, so thank you for sharing. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Canada in the fut... read more
Get what you pay for The hotel location is great. It is centered near local shops, restaurant and outdoor recreational areas in north Scottsdale. However, the hotel itself has issues. I had to relocate into another room. My first room had a leaky shower unit where water seeped out from base board and flooded the kitchen area. The bathroom had a very loud vent fan. The new room had a leaky bathtub faucet. The light bulb for desk lamp was missing. The kitchen had no utensils and plates. You get what you pay for in this situati... read more
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. All the maintenance issues you described are unacceptable, and I sincerely apologize for your experience. Your comments were reviewed by the team and have hired a new maintenance engineer to make sure your experience is not repeated. I really appreciate you bringing this to our attention. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Won't stay here again. Overall, not impressed. Breakfast was Coffee and breakfast bars. Room was stark and hospital like. Not the hotel for an extended stay at all.
DO NOT EVER STAY AT THIS SLEASY HOTEL o not ever stay here and I repeat DO NOT EVER STAY HERE. They sold my prepaid confirmed room and sent me 20 miles away late at night where a car thief was waiting for me! And the girl in the office thought it was funny that they sold my room.
UNhappy. no where to park. no, NO room service. NO clean towels. No breakfast. Very poor over all. Way to complicated to find. I will never stay there again.
Business response:
George - Thank you for taking the time to write a review of our hotel. I apologize that our housekeeping policy did not meet your needs. We provide housekeeping services to guests staying eight or more nights; however, these services are always available upon request for an additional fee. As well, I am sorry to hear that you did not enjoy our grab-and-go breakfast. Your comments will be helpful as we continue to improve our guest experience. Thank you again for your feedback. We hope that you will stay at our hotel, or any ... read more
Frequently asked questions about Extended Stay America - Phoenix - Scottsdale - North
How is Extended Stay America - Phoenix - Scottsdale - North rated?
Extended Stay America - Phoenix - Scottsdale - North has a 3.2 star rating with 1,996 reviews.
When is Extended Stay America - Phoenix - Scottsdale - North open?
Extended Stay America - Phoenix - Scottsdale - North is open now. It will close tomorrow at 12:00 a.m.