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Extended Stay America - Phoenix - Scottsdale - North
- Hotels
- Scottsdale, AZ
About this business
Location details
15501 N. Scottsdale Rd., Scottsdale, AZ, 85254, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This motel needs to have a better housekeeping standard. There are stains on the blankets ad bed cover. I wonder if they are ever changed. The only good thing about this facility is its closeness to the shopping mall.
location was fine The room was not very clean, Terrible smell in the room, No remote control for TV. Door hits the toilet when you open it, terrible setup! Tub did not look like it had been cleaned. Very noisy, heard people all night! Got no sleep, anxious to leave, will not stay there in the future. The coffee and breakfast in the lobby does not start till 6 ( had to leave at 5:45 to be at my destination by 6 so got NO COFFEE! UGH!
Property was fine but unit pretty basic and worn.
Business response:
Thank you for your recent review of your stay. Please accept our apologies that our hotel’s appearance was not to your expectations. To uphold our company’s high standards, I will make sure we are implementing deep cleaning and preventative maintenance procedures. Our team is committed to satisfying our guests, so we are very thankful for your feedback. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
Won't stay here in the future Bad attitude during check-in.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. The service issues you described are unacceptable, and I sincerely apologize for your experience. As this hotel’s manager, I can assure you that I have retrained our front desk staff to ensure that we are providing each guest with professional and prompt customer service. I appreciate you bringing this to our attention. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Stay at your own risk. Dont go. Terrible, woke up the next everything seem fine, serice and food was poor but that can be overlooked, few hours later I realize I have bed bug bites all over me. When I posted it on the hotel wedsite the manger called me and told me they did an extensive search and found nothing, I was amazed how they saw the post, call the maintence man and did the search all in five mins of me posting it. I addressed how there was no way they could have accomplished that in such short of time and she told me... read more
Nice area although disappointed with the service First time at extended america and disappointed..
Business response:
Thank you for taking the time to write a review of your stay. I sincerely apologize for the service issues you experienced. To uphold our company’s high standards, I will use your comments as a training tool to coach our entire staff to ensure we are providing each guest with professional customer service. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Never stay at this place I thought I might get mugged just walking outside this place.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that your experience was not to our company’s high standards. Please know that guest safety is our first priority, and I will be taking steps to ensure your experience is not repeated. Additionally, we will continue to strive to provide each guest with a comfortable stay and professional customer service. I really appreciate you bringing this to our attention. It would be our pleasure to have you stay with us again in t... read more
Horrible experience Every dirty , disgusting , my wife get lice on the bed , please avoid this property
Business response:
I appreciate you taking the time to write a review of your experience with us. Please accept our most sincere apologies for the room conditions you experienced. To prevent this from happening again, we are proactively working to resolve this issue both onsite and with a professional service company. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Frequently asked questions about Extended Stay America - Phoenix - Scottsdale - North
How is Extended Stay America - Phoenix - Scottsdale - North rated?
Extended Stay America - Phoenix - Scottsdale - North has a 3.2 star rating with 1,996 reviews.
When is Extended Stay America - Phoenix - Scottsdale - North open?
Extended Stay America - Phoenix - Scottsdale - North is open now. It will close tomorrow at 12:00 a.m.