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Extended Stay America - Phoenix - Scottsdale - North
- Hotels
- Scottsdale, AZ
About this business
Location details
15501 N. Scottsdale Rd., Scottsdale, AZ, 85254, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Good location inexperienced staff Staff has no clee about customer service. Seems like they see a lot of bad clients and assume all clients are bad. Seems like they need corporate guidance
Terrible, paid on line then they demanded a credit card at check in and then billed me again. Still trying to get a refund from double charge. Will never stay ther again.
Bad beginning that ended decently. Housekeeping needs some work. First room we got was not made up, computer said it was, second room had blood on the bedspread & a very loud buzzing noise from behind the wall which finally went away after 8:30. Brad did everything he could to help, he was the best part of it. It was difficult going to 3rd floor & new room then down on 1st with all our stuff due to health problems. This is meant to help take care of the problems, so it doesn't happen again.
Ugly and loud That describes both the facility and its occupants. No exercise room. Doors open to the outside, like a 60's era motel. Everything in the room was old.
Business response:
Thank you for your recent review. Please know that we are sincerely sorry that your stay was not pleasant. To uphold our company’s high standards, I will be meeting with our staff to make sure we are doing preventative maintenance throughout the hotel. The staff and I appreciate your comments, as it will only help us to improve. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Canada in the future.
清潔感なし 前の滞在者のゴミがそのままでした。掃除をたのみましたが入っていませんでした。サービス以前の問題です
Please do not Extend my stay! Reserved this hotel for a week while wife recovered from back surgery. The thought was the room would be home for the week including nice living arrangements and cooking own meals. The room just had the beds, a dresser, a TV, a very small table and two cheap swivel office chairs. We had to ask for a normal chair and the nice living area shown in the booking photo was a mirage. If the kitchen was a "fully stocked kitchen" my home kitchen must be ranked number one by Home and Gardens. It had no ov... read more
Business response:
Thank you for your recent review. Please know that we are sincerely sorry that our amenities did not meet your expectations. In response to your feedback, I will be coaching our staff to ensure that our amenities are clearly communicated at check-in. Your feedback is very important to us, so thank you for sharing. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Canada in the future.
Do "not" stay at this hotel! One of the "worst" hotel experiences in my life. The room was filthy, the iron was filthy, the smoke alarm constantly was going off. I informed the front desk, and they didn't do anything about it. When I checked out, a day early, the clerk informed me they hadn't hired a mateniance man.
Business response:
Thank you for your recent review. Please know that we are sincerely sorry that your stay was not pleasant and that you experienced cleanliness issues in your room. To uphold our company’s high standards, we are retraining our staff so this does not happen again. Your feedback is very important to us, so thank you for sharing. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Canada in the future.
This hotel is not for overnight or travelers Extended stay is exactly that. A place for people who bring everything they own for an extended stay. There are no maid services. There or no furnished amenities, like ice, shampoo, soap or even towels. You have to turn in your dirty towels at the front desk and then they are reluctant to replace them with clean towels. There was an event in town and the price was jacked up to three times the normal daily rate. Pay a tiny bit more and stay at a real hotel.
Business response:
Thank you for your recent review of your stay. I sincerely apologize that your stay with us was not what you expected. We are not a full service hotel, however we are happy to replenish your towels and whatever else you might need during your stay. At your request, we do have shampoo, soap, tooth brushes and many other items you might need. In regards to housekeeping, we provide housekeeping services to guests staying eight or more nights; however, these services are always available upon request for an additional fee. I dis... read more
Unfortunate 1st Experience The person at the front was clearly sick, and did not want to be there. She was curt and somewhat cold. She took a phone call while I was standing there, and her words and tone clearly demonstrated that she did not care about that customer on the phone. The room was clean, but empty. The add says cooking utensils etc. Every drawer and cabinet was totally empty. The room smelled bad (mildew) upon entering, but I got used to it. When I pulled up to park near my room, there were three police cars in f... read more
Business response:
Patrick - Thank you for taking the time to write a review of our hotel. I apologize that you were not pleased with the customer service provided by our staff during your visit. As well, I am sorry to hear that our kitchenware policy was not explained to you at check-in. Our customized kitchen packs allow guests to select which items they'd like during their stay, and our staff will deliver the clean utensils to your room. I will be meeting with our staff to ensure these issues are not repeated in the future. Thank you again ... read more
Frequently asked questions about Extended Stay America - Phoenix - Scottsdale - North
How is Extended Stay America - Phoenix - Scottsdale - North rated?
Extended Stay America - Phoenix - Scottsdale - North has a 3.2 star rating with 1,996 reviews.
When is Extended Stay America - Phoenix - Scottsdale - North open?
Extended Stay America - Phoenix - Scottsdale - North is open now. It will close tomorrow at 12:00 a.m.