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Extended Stay America - Phoenix - Scottsdale - North
- Hotels
- Scottsdale, AZ
About this business
Location details
15501 N. Scottsdale Rd., Scottsdale, AZ, 85254, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No coffee in room. Had to go down three flights to the office to find some. Could not turn bathroom light on without turning fan on which was way too loud. Was pretty clean. The heater air conditioner worked well. I booked it because of the price at 115 a night but then when I booked the second night it was 185, and try to get a room for a third night and it went up to 256. So did not stay. I just think for the price they were asking there could be a few more amenities. Beside a car wash which is kind of noisy during the day... read more
Business response:
Susan, thank you for your honest evaluation. We are glad you were pleased with our immaculate accommodations and that you had a pleasant stay overall. However, we regret not meeting some of your expectations. Everything we do aims to provide our guests with an excellent hotel experience; therefore, we are grateful for the feedback. We hope to have another occasion to meet and even exceed your expectations. Thank you once more for your review. Sincerely, Hotel Management
Bathroom was not cleaned
Business response:
Michael, thank you for the comments.We aresorry to hear you were inconvenienced by cleanlinessissues in your bathroom. We will address this matter with our housekeeping associates to ensure that it does not happen again. Again, we apologize for any inconvenience and we look forward to having you back with us in the future. Sincerely, Hotel Management
It’s a rough place… inside smelled … could see water damage and a leak. We finished the stay because of the location and the ease of access to the tournament. Not good for a vacation spot. It’s more for construction workers facility
Business response:
Ben, thank you for your honest evaluation. We regret not meeting your expectations and apologize for the cleanliness issues you encountered. We will review this with our housekeeping team and take steps to ensure we are more diligent going forward. We will also share your comments with our maintenance team regarding the issues you outlined and make sure the problems are fixed immediately. On a positive note, we are happy our location worked well for you. We hope to have the opportunity to make your next stay with us outstand... read more
Disappointed trip The room was just ok we were there 4 nights and house keeping did not clean or restock towels or anything for 4 days
Business response:
Thomas, thank you for making us a part of your travel plans. We are happy to know you were overall satisfied with your stay. However, we are sorry for not meeting all of your expectations. Since we are an extended stay property, we provide housekeeping services to guests who stay eight or more nights; however, these services are always available upon request for an additional fee. We also offer a complimentary linen and towel exchange service at the front desk. In response to your feedback, we will be coaching our front desk... read more
Smell of smoke in the room and then of course a fire alarm at 2:00 am assumed to be someone smoking in their room.
Good location but no elevator. Had to drag my luggage up 3 flights of stairs. Breakfast was coffee and some granola bars. Couldn't get the wifi to work.
Business response:
Thank you, Richard, for being our guest. We are glad that, overall, you were pleased with your stay. However, we do apologize that your visit was inconvenienced by the elevator and wifi issue. We certainly understand how frustrating it can be when maintenance issues such as these arise. We look forward to having you as our guest again when your travels bring you back to the area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Scottsdale - North
How is Extended Stay America - Phoenix - Scottsdale - North rated?
Extended Stay America - Phoenix - Scottsdale - North has a 3.2 star rating with 1,994 reviews.
When is Extended Stay America - Phoenix - Scottsdale - North open?
Extended Stay America - Phoenix - Scottsdale - North is open now. It will close tomorrow at 12:00 a.m.