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Extended Stay America - Phoenix - Scottsdale - North
- Hotels
- Scottsdale, AZ
About this business
Location details
15501 N. Scottsdale Rd., Scottsdale, AZ, 85254, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
expedia you have incorrect info about this place having a pool. I don't think it's ever had one. Room setup was OK but kitchen had absolutely no kitchenware. Also no coffee maker. Big stain in carpet right in front of big chair-first thing you see when you walk in. Carpet in general was sticky. Otherwise, room seemed clean. Kind of funny that there was only one small trash can for entire room, considering that they cater to extended stays. lobby is one small room with huge TV showing you and sign saying you're being recorded... read more
Business response:
Jeana, thank you for providing us a detailed evaluation. While we appreciate your rating and comments about your clean suite as well as the service provided by one of our front office associates, we regret not meeting all of your expectations. We apologize for the condition of the carpet in your suite. We will share this with our housekeeping team for their review and action. We are also sorry for the inconvenience you had due to the malfunctioning key cards and the disappointment with our grab-and-go breakfast. Your feedbac... read more
Room wasn't bad, however, the window drapes had holes in them, not just a hole but 30 - 50 small holes. Looked like moths had eaten holes on the drapes. Not a good visual impression.
Business response:
Thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better ex... read more
Mostly Ok and Good People The room was mostly clean and mostly functional, close to where I needed to be in an expensive area. A couple drink cans were found behind a curtain and one of the lighting fixtures attached to the wall did not work but was replaced within a day of the report. A very capable and friendly manager and maintenance man took care of things for us directly. I would stay there again.
Business response:
Thank you for staying with us.
The room was dark, the bathroom needed upkeep. The ceiling above the shower had mold spots that had been covered up by paint and noticeable sagging of the drywall.
Business response:
Amy, thank you for staying with us. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
Great Staff The staff was wonderful and exceeded expectations. The room was clean but could use some updating.
Business response:
Rechelle, thank you for the positive review and for taking the time to recognize our hotel. We are delighted to know you were pleased with our well-kept accommodations and that you enjoyed the excellent service provided by our staff. We are also grateful for the feedback regarding the overall condition of our accommodations, and we will share these notes with the appropriate individuals for future modernization plans for our hotel. Thank you for being our guest. We look forward to welcoming you back to Extended Stay America.... read more
There was a nice kitchenette, facility was clean, and friendly staff. However there was no ice machine, no breakfast worth mentioning, and the television should be mounted on the wall for better viewing. Too expensive for what it was worth...
Business response:
Dallas, thank you for taking the time to share your feedback. We are glad you were pleased with our immaculate accommodations and the service our associates delivered. However, we do regret that we missed meeting some of your expectations. We apologize if we disappointed you, and we hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
I chose this hotel for the convenience to the area and for the kitchen so I could bring my own food. There was not one dish or piece of silverware in the kitchen, no coffee maker and the fridge was cranked up to the highest setting and froze all my food. I was pretty disappointed for the price I paid.
Business response:
Carol, thank you for evaluating your stay at our hotel. Please accept our apologies for the lack of in-room amenities in your room. We will share your comments appropriately so that such matters do not happen again. We also regret your disappointment with the price of your visit. Thank you again for your feedback, and we hope you will consider a return visit so that we can make it up to you. Sincerely, Hotel Management
Business response:
Thank you for staying with us.
Frequently asked questions about Extended Stay America - Phoenix - Scottsdale - North
How is Extended Stay America - Phoenix - Scottsdale - North rated?
Extended Stay America - Phoenix - Scottsdale - North has a 3.2 star rating with 1,994 reviews.
When is Extended Stay America - Phoenix - Scottsdale - North open?
Extended Stay America - Phoenix - Scottsdale - North is open now. It will close tomorrow at 12:00 a.m.