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Extended Stay America - Phoenix - Scottsdale - North
- Hotels
- Scottsdale, AZ
About this business
Location details
15501 N. Scottsdale Rd., Scottsdale, AZ, 85254, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
North Schedule location Very clean and nice place to stay.
:D
Just so so. Probably won’t stay again. There was someone smoking outside our door for hours which made our room stink. The refrigerator was also so loud every time it kicked on. And lastly, there is no hairdryer in the rooms.
Business response:
Dear Karen, thank you for taking the time to give us feedback on your recent stay. Even though our guest rooms and certain areas are smoke-free, we occasionally have violations of this rule. We take these incidents seriously. Hence we will communicate these issues to our team to ensure that this will not occur again. Also, we are sorry for your disappointment with the in-suite amenities. Since our suites are designed as a home-like living, these guests often bring their own bath amenities such as hairdryers. However, our fro... read more
Great customer service! They even let me check in despite me being a little early. Very friendly staff.
everything was great
Business response:
Shannon, thank you for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management
When I went to check out the computer system was messing up and was showing I hadn’t paid and was pulling up wrong info. They were very helpful with the matter. They called their computer support, but couldn’t get proper help from them either. The personnel ended up just taking our info and letting us leave so we wouldn’t miss our flight.
Business response:
Tracie, thank you for staying with us and for sharing your review. We are sorry you encountered the service issues from our front desk associates, as this is unacceptable. We have reviewed your feedback with the appropriate individuals, and steps are being taken to ensure such concerns are not repeated. Thank you again, and we look forward to having another opportunity to show that we are passionate about providing great experiences for every guest. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Scottsdale - North
How is Extended Stay America - Phoenix - Scottsdale - North rated?
Extended Stay America - Phoenix - Scottsdale - North has a 3.2 star rating with 1,946 reviews.
When is Extended Stay America - Phoenix - Scottsdale - North open?
Extended Stay America - Phoenix - Scottsdale - North is open now. It will close tomorrow at 12:00 a.m.