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Extended Stay America - Phoenix - Scottsdale - North
- Hotels
- Scottsdale, AZ
About this business
Location details
15501 N. Scottsdale Rd., Scottsdale, AZ, 85254, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The person at check in was super friendly, but she suggested I book through a 3rd party to get a bigger room. I did. The fridge wasn’t working so my stuff went bad. I asked for a small refund and was told they couldn’t give me a refund because I booked it through a 3rd party. A voucher would’ve been nice, but they just kept on insisting that I would’ve gotten any refund if I had booked directly with them and they said the only way I would’ve been suggested to book through a 3rd party is if it meant I’d get a discount. Too ba... read more
Business response:
Dear Maria, Thank you for staying with us. Regarding your concern about the receipt, we would like to mention that when making a reservation through a third-party website, a receipt is typically given at the same time. If we can be of any further assistance, please let us know; we would be happy to be of service. Thank you for being our guest, and we hope you will choose us again in the future.Sincerely,Hotel Management
Medical trip All we required was a place to rest and sleep the night before a medical procedure. The walls are thin and the noise level was bad. Someone near us had music booming that would have been heard a block away from the motel and there was a diesel truck that kept leaving and returning and he roared his engine every time. We did call the front desk as the pounding music got unbearable. The young man at the desk was busy after about 45 min he came up and asked them to turn it down. We could still hear it some but it w... read more
Business response:
Dear Wesley, We appreciate you taking the time to share your feedback. We are happy your overall stay was pleasant. However, we know how important it is to get a restful night before any medical procedure, and we apologize for disrupting your sleep. We want to apologize for the excessive noise from other hotel guests. Feedback like yours gives us valued insight to improve our guest experience; therefore, we appreciate your comments. We are grateful for your patience, and we hope you will consider staying with us the next tim... read more
Très abordable. Stationnement adéquat. Chambre propre. Vieux tapis mériterait un revêtement différent
TJ at front desk was a highlight- very personable and helpful. For an “extended stay” it was very disappointing- no dishes or silverware, no coffee pot, no cooking utensils or pots/pans. Room was as clean as could be with stains on carpet and walls. Very basic hotel.
Business response:
Dear Angela, thank you for staying with us and for your review. To ensure cleanliness for every guest, we keep the dishware at our front desk, and our team is happy to deliver them to the guest's suite. We certainly apologize for failing to share this information with you during check-in. Furthermore, we are sorry that our housekeeping overlooked some areas in your suite, and remedial steps within our housekeeping department are underway to ensure this does not happen again. We take these matters very seriously and will take... read more
Great as always My short stay (3 nights) was comfortable, clean, and as great as always!
Business response:
Dear James, on behalf of our entire team, thank you for taking the time to post such wonderful feedback about our Extended Stay America. We are delighted that you thoroughly enjoyed your stay. It was such a pleasure hosting your visit, and we hope to have the honor of doing so again soon.Sincerely,Hotel Management
Why I'll continue staying @ Extended Stay. The bathroom sink drained slower than normal, but it was no problem. Everything else about my 3 night stay was as excellent as nearly always.
Breakfast? Ok, nothing to write home about. No "breakfast" for 3 of our 6 days
Business response:
Dear Teresa, we regret any disappointment you had with our breakfast and that it did not meet your expectations. We have shared your feedback with our breakfast staff as we continually strive to improve our guest experience. Thank you for your feedback, and we hope you will stay with us again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Scottsdale - North
How is Extended Stay America - Phoenix - Scottsdale - North rated?
Extended Stay America - Phoenix - Scottsdale - North has a 3.2 star rating with 1,994 reviews.
When is Extended Stay America - Phoenix - Scottsdale - North open?
Extended Stay America - Phoenix - Scottsdale - North is open now. It will close tomorrow at 12:00 a.m.