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Extended Stay America - Phoenix - Scottsdale - North
- Hotels
- Scottsdale, AZ
About this business
Location details
15501 N. Scottsdale Rd., Scottsdale, AZ, 85254, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Devin, thank you for staying at Extended Stay America. It is a pleasure to see you were benefited with everything we offer and that you had an enjoyable stay. It was a pleasure having you as our guest, and we look forward to your next visit when in the area. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are pleased you overall enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcoming you back soon. Sincerely, Hotel Management
There was no one at the office when I arrived to check-in. Did not get the room I had reserved. And, it had a dirty bathtub.
Business response:
Thank you for taking time to review our hotel. Please accept our apologies for the service issues you experienced and for our lack of responsiveness. We are committed to providing great service to our guests, and we hope you will give us another chance to prove that to you. We hope you will be back to see us on your next trip to our area. Sincerely, Hotel Management
Scott People are friendly but the rooms stink, no hair dryer in the room. Just didn’t care for the room.
Business response:
Janet, thank you for staying with us. We are happy to read you liked the service offered by our staff and that you had an overall good stay. However, we are sorry for the cleanliness issue you experienced and regret the inconvenience caused. We take pride in providing a clean, fresh environment for our guest and we are sorry we overlooked something during your stay. Your comment has been shared with our Housekeeping staff to ensure this does not occur again. We hope you will give us another chance the next time your travels ... read more
Business response:
Thank you for being our guest at Extended Stay America. We appreciate your rating and are delighted that your visit with us was a great one. It was good to have you here, and we hope you will come and see us again soon. Sincerely, Hotel Management
Decent budget hotel Solid value for a budget-conscious traveller. My only reservation was that noise from other hotel guests in the hallway was significant. The rumble of luggage carts, footsteps, and voices seemed to pass right through the door. Light sleepers or nervous travellers would have a hard time.
Business response:
Chris, thanks for staying at our hotel. We are happy to know you had an overall pleasant stay and that you found us to be affordable. However, we are sorry for the noise issues you experienced and for our failure to address them to your satisfaction. We apologize for the disruptions and hope that you will consider staying with us again so we can demonstrate the superb hospitality that you should have received on this visit. Sincerely, Hotel Management
Not bad, but not amazing. First things first, the staff was amazing. Very polite and quick to check us in. However, when entering the room, a dirt, feet, stagnant air smell hit you right in the face. The a.c. didn't work very well, and added to the smell, but it seemed old, so not unusual. The linens and towels were clean, but smelled very strongly of bleach. The bathroom was very clean, which is a huge deal for us (germaphobe husband). There was not a good selection of channels on the tv, seemed like basic antenna. Wi-Fi wa... read more
Business response:
Thanks for being our guest. We are happy to know you had an overall good stay. We have room inspection processes in place, and we are working with our Housekeeping staff to see where we dropped the ball. It's our goal to provide an excellent customer experience, and we hope you will give us another opportunity to prove this to you on your next visit. Sincerely, Hotel Management
A little noisy. Very clean
Business response:
Ann, thank you for staying with us. Although you liked the cleanliness of our property, we are sorry for the noise issue you experienced while you were here. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management
Cheap for the location and winter rate season Very old building. Needs remodeling. Would never stay there again.
Business response:
Mitzi, thank you for your review. We are glad you liked our location and affordable rates. That being said, we are sorry for not meeting your expectations with regard to our facilities. Your feedback is valuable as it will help us improve moving forward. We hope to have the opportunity to welcome you back. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Scottsdale - North
How is Extended Stay America - Phoenix - Scottsdale - North rated?
Extended Stay America - Phoenix - Scottsdale - North has a 3.2 star rating with 1,902 reviews.
When is Extended Stay America - Phoenix - Scottsdale - North open?
Extended Stay America - Phoenix - Scottsdale - North is open now. It will close tomorrow at 12:00 a.m.