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Extended Stay America - Phoenix - Scottsdale - North
- Hotels
- Scottsdale, AZ
About this business
Location details
15501 N. Scottsdale Rd., Scottsdale, AZ, 85254, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nice location, accommodating staff Staff tried very hard to be accommodating. However, hotels.com quoted me a different rate AND required prepayment at check in. I suspect the failure was by hotels.com, not the property. Recommend you have a copy before paying. "Breakfast" was only coffee or tea, and instant oatmeal, protein bars, saran wrapped muffins.
Business response:
Thank you for making Extended Stay America a part of your travel plans. We are glad you loved our convenient location and the nice service provided by my team. However, I am sorry for any inconvenience you had while here. We enjoyed having you as our guest and look forward to welcoming you back soon. Sincerely, Hotel Management
Inflexible checkout time This is a very adequate hotel in a great location. It’s not a 5-star hotel but it is priced accordingly. For the most part this facility is well maintained with comfortable beds and ample parking. The staff is friendly. My biggest complaint is that the ventilation fan in the bathroom is incredibly loud. One can tell that if this is my biggest complaint there must not be a lot to complain about (other than the generic things people always complain about - noisy neighbors, inflexible checkout time, et ... read more
Business response:
Mark, thank you for taking the time for reviewing your stay at Extended Stay America. We are glad you had a good stay and that you loved most aspects of our hotel. However, we are sorry for the inconveniences you had while here. We have shared your feedback with our maintenance team so that they can fix the issue as soon as possible. Your business is appreciated, and we look forward to hosting you back soon. Sincerely, Hotel Management
Business response:
Daniel, thank you for taking time to evaluate your stay and for sharing your feedback. Our goal is to maintain the highest standards, and we apologize for falling short. We hope to see you again and have the opportunity to make your next visit perfect in every respect. Sincerely, Hotel Management
Business response:
Thank you for taking the time to share your rating. We are pleased you were overall satisfied with your stay with us. It was good to have you here, and we hope to welcome you back soon. Sincerely, Hotel Management
BIKE WEEK AZ I picked this hotel only because of price, location and the kitchenette. It frustrated me most that it took five times with the front desk to get my kitchenette kit. The Furnishings Inside the Hotel or old somewhere need a replacement or repair for just a replace to sleep and have simple food prep for my needs.
Business response:
Thank you for being our guest at Extended Stay America. We are happy to know our location was ideal for your needs and that you had an overall comfortable stay. That being said, we are sorry for not meeting all of your expectations. We have shared your feedback with our team in an effort to improve our service and facilities moving forward. We hope the positive aspects of your visit will encourage you to choose us again in the future. Sincerely, Hotel Management
Nice rooom It was very nice, the room was clean and tidy. The only thing was the smoke detector was beeping and I called the desk and advised them. They said they would send someone down to check it. I had to fix it and reset it myself before bedtime or I wouldn't have been able to sleep
Business response:
Robert, thank you for staying at Extended Stay America. We are glad you had a nice time with us and that to liked your spotless room. Your feedback with regard to the maintenance issue has been shared with our team to be more diligent in their efforts. We hope to have the opportunity to welcome you back for a future visit. Sincerely, Hotel Management
It was pretty good. The room needed to be updated. Fan cover in our room was off and wires and fan were exposed. You could also hear noise from other guests, rooms need to be better insulated.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Managment
Good location & good price Room was clean with nice decor. I read some people didn’t like having to ask for dishes, but having them delivered to your room ensures they are clean and haven’t been sitting unused in a cabinet collecting dust. Hair dryers and coffee makers with coffee can also be delivered to your room, The location is quiet and the price for the North Scottsdale Road was great. Not a full breakfast, but fresh coffee, muffins, granola bars and oatmeal are available every morning in the lobby. I stayed 3 nights a... read more
Business response:
Debra, thanks for making Extended Stay America a part of your travel plans. We are glad to know your stay with us was comfortable and that you were satisfied with all that we have to offer. It was a pleasure serving you, and we look forward to hosting you again soon. Sincerely, Hotel Management
Look elsewhere. Zero toiletries except towels. Counter top was dirty. Toilet was disgusting. Woman who checked us in ended up cleaning the toilet.
Business response:
Thank you for sharing this detailed review and being loyal to our brand. Please accept our sincere apologies for the issues you experienced during your stay. Your experience is not indicative of the service we normally provide, and we regret that we fell short in this instance. We take these reviews very seriously and have shared your concerns with our team to ensure this is not repeated. We hope you and your family will give us another chance to show you the hospitality you deserve on a future visit. Sincerely, Hotel Manag... read more
Frequently asked questions about Extended Stay America - Phoenix - Scottsdale - North
How is Extended Stay America - Phoenix - Scottsdale - North rated?
Extended Stay America - Phoenix - Scottsdale - North has a 3.2 star rating with 1,902 reviews.
When is Extended Stay America - Phoenix - Scottsdale - North open?
Extended Stay America - Phoenix - Scottsdale - North is open now. It will close tomorrow at 12:00 a.m.