Extended Stay America - Phoenix - Scottsdale - North

Business response:

Tim, thank you for the awesome feedback. Making sure that every guest has an excellent experience is our #1 priority, and everyone on the team appreciates hearing these compliments. On behalf of everyone here at Extended Stay America - Phoenix - Scottsdale - North, we invite you to come and visit us again soon. Sincerely, General Manager 

Business response:

Cristina, it's so nice to read your positive review of your stay at Extended Stay America- Phoenix - Scottsdale - North. Our goal is to provide our guests with exceptional service, so we are thrilled we were successful in doing so during your stay. Your compliments have been shared with the team, and they were very appreciative of your recognition. Thank you for being our guest, and we look forward to your next stay! Sincerely, General Manager 

Business response:

Thank you for taking the time to evaluate your stay. We are pleased you had an overall nice visit. However, we are disappointed to know you were not completely satisfied with our facilities. Your feedback is important to us as it will help us to improve our facilities and amenities going forward. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, General Manager 

Business response:

Thomas, thank you for taking the time to share your rating. Our goal is to provide an excellent experience for every guest, so we always want to know if there is anything we can do to improve your experience as we would love to ensure your complete satisfaction. We appreciate your feedback and hope to have the opportunity to serve you better in the future. Sincerely, General Manager 

Business response:

Alexandra, thank you for staying with us and taking the time to share your review. Our goal is to maintain the highest standards, and we apologize for falling short of this. We hope to have the opportunity to make your next visit perfect in every respect. Sincerely, General Manager 

Business response:

Heather, thank you for returning to Extended Stay America - Phoenix - Scottsdale - North. There is no better compliment than a guest who keeps coming back time after time. We truly appreciate your kind comments regarding our convenient location and friendly staff. Thanks for your business, and we look forward to seeing you again soon. Sincerely, General Manager 

Business response:

Ryan, it was our pleasure having you as our guest at Extended Stay America - Phoenix - Scottsdale – North. We are delighted to know we exceeded all your expectations and you enjoyed being with us. We hope to welcome you back soon. Sincerely, General Manager 

Business response:

Krystall, thank you for reviewing your visit to Extended Stay America - Phoenix - Scottsdale - North. Although you enjoyed your overall time with us, we are sorry that we missed meeting some of your expectations and regret the inconvenience caused. I will be sure to share your concern with our management in an effort to improve our facilities. We appreciate you letting us know and hope to have another chance to provide you with a much better experience in the future. Sincerely, General Manager 

Business response:

Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.