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Extended Stay America - Phoenix - Scottsdale - North
- Hotels
- Scottsdale, AZ
About this business
Location details
15501 N. Scottsdale Rd., Scottsdale, AZ, 85254, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nice Stay But.......... Dear Hotel Manager, My stay at your hotel could have improved in two ways. One, request someone on staff to clean up discarded cigarette butts that were littered about in stairways and outside hall ways. It just looks bad. It is not just one or two butts, but dozens. Two, Housekeeping should have done a better job before room is rented. On the main room work table, there was a sticky spill mark from a previous guest. The mark was circular and larger than the bottom of a soda can. The spot was in the p... read more
Business response:
We apologize for the cleanliness issues you encountered in your room and regret the inconvenience this caused. We have followed up with our housekeeping staff to investigate where we missed a step and will take corrective action to ensure such problems are not repeated. Thank you for taking the time to share your comments, and we hope to have another chance to host your lodging needs the way you should have during this stay. Sincerely, Hotel Management
Spring Training It was okay. Quiet center of Scottsdale good for traveling to the minor league parks around the area.
Business response:
Donn, thanks for being our guest at Extended Stay America and for the wonderful feedback. We are delighted to read you were benefited with our convenient location and that you had an enjoyable stay with us. We value your observation and have taken a note of it. It was a pleasure having you here, and we would love to host you back soon. Sincerely, Hotel Management
Business response:
Thank you for your rating. We are glad your overall stay was pleasant. We hope you will give us another chance to exceed your expectations on a future visit. Sincerely, Hotel Management
Easy access in a very desirable area. No onsite services and few are walkable. Apparent long term guests were loitering about property, sitting on the staircases, while smoking. Noticed this at all times of the day up to 9 pm. Very limited TV content available.
Business response:
George, thank you for staying with us. Although our location was convenient for your needs, we are sorry for not meeting some of your expectations and for the inconvenience you had due to other hotel guests. We appreciate you bringing this to our attention and assure you that corrective measures have been taken. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management
Business response:
Yuji, thank you for staying at Extended Stay America. We are glad to know all went great during your visit and that you were satisfied with all that we have to offer. It was a pleasure having you here, and we look forward to seeing you again soon. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are pleased you overall enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcoming you back soon. Sincerely, Hotel Management
One washcloth and no cups?? The folks in the office were great! The room was clean and quiet but it definitely showed age with chips in the bathtub and sinks. The towel service was ok since I knew about it but there was only one washcloth for two people—really? Wealso could have used some paper cups to drink out of and a trash can in the bathroom. Rooms for guests staying only for a few nights might be stocked differently. I paid a lot for two nights,and definitely wasn’t pampered!
Business response:
Mary, thank you for your review. We are glad to read you liked our courteous service comfortable room. That being said, we are sorry for not meeting some of your expectations and regret the inconvenience it caused. Your feedback is valuable as it will help us improve our guest experience moving forward. We hope you will consider giving us another chance so we can serve you better in the future. Sincerely, Hotel Management
Business response:
Keith, thank you for being our guest. It is a pleasure knowing you had an overall pleasant stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity of welcoming you back soon. Sincerely, Hotel Management
Expensive "motel 6" Spring traing in Az. all hotels expensive. This is a bare bones room with a bed, terrible but not nice either. Found old empty whiskey bottle in the closet. Actually closet is a rack with a curtain. Door was very difficult to open. Shower faucett would not shut off, huge leak. Way below normal standards, stayed here for the price $200 per day. I won't make that cheap out mistake again.
Business response:
Thank you for being our guest. Although you liked our convenient location, we are sorry you experienced so many difficulties during your stay with us, and please accept our sincerest apology for what transpired. Our respective team members are taking steps to ensure future guests do not encounter the same issues. We regret the inconvenience caused and truly hope you will give us another chance to prove that we are committed to providing outstanding service. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Scottsdale - North
How is Extended Stay America - Phoenix - Scottsdale - North rated?
Extended Stay America - Phoenix - Scottsdale - North has a 3.2 star rating with 1,902 reviews.
When is Extended Stay America - Phoenix - Scottsdale - North open?
Extended Stay America - Phoenix - Scottsdale - North is open now. It will close tomorrow at 12:00 a.m.