Extended Stay America - Phoenix - Scottsdale - North

Business response:

Bruce, thank you for staying with us at Extended Stay America. It is a pleasure to read about the service you received from our staff. I will surely share your compliments with my team. We appreciate your outstanding feedback and for recommending us to future guests. We look forward to welcoming you back when in the area. Sincerely, General Manager 

Business response:

Felicia, many thanks for staying at Extended Stay America and for your excellent review. We are delighted that you had a wonderful visit with us. Please come back and see us again soon. Sincerely, General Manager 

Business response:

Thank you for the four-star rating. It was a pleasure to know you loved our hospitality and look forward to welcoming you back soon for another enjoyable stay at Extended Stay America. Sincerely, General Manager 

Business response:

Thank you for taking the time to share your rating. Our goal is to provide an excellent experience for every guest, so we always want to know if there is anything we can do to improve your experience as we would love to ensure your complete satisfaction. We appreciate your feedback and hope to have the opportunity to serve you better in the future. Sincerely, General Manager 

Business response:

Stefanie, thank you for being our guest at Extended Stay America - Phoenix - Scottsdale - North and for letting us know you had an overall pleasant stay. We do have full size refrigerator which includes ice trays for your convenience. Therefore we do not have ice machines on our property, and we apologize for your disappointment. And to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. Your feedback is appreciate... read more

Business response:

David, thank you for being our guest. We are pleased to know you had a good night’s sleep in our bed. However, we are sorry for the cleanliness issues you encountered. Your concerns have been shared with my housekeeping team to take corrective actions immediately. We hope to have the opportunity of welcoming you back soon. Sincerely, General Manager 

Business response:

We appreciate you taking the time to share your wonderful rating with fellow travelers online. Thank you for choosing us, and we look forward to welcoming you back to Extended Stay America - Phoenix - Scottsdale - North. Sincerely, General Manager 

Business response:

Thank you for sharing your generous ratings regarding your stay at Extended Stay America - Phoenix - Scottsdale - North. We are happy you enjoyed your visit and that you were satisfied with all that we have to offer. Thanks again for allowing us to be of service. We hope to have the pleasure of doing so again on your next trip. Sincerely, General Manager 

Business response:

Billy, thank you for taking the time to share your perfect rating of Extended Stay America - Phoenix - Scottsdale - North. We strive to please all of our guests and your feedback tells us that we are meeting those goals. We look forward to your return visit soon. Sincerely, General Manager