Extended Stay America - Phoenix - Scottsdale - North

Business response:

Thank you for staying at our hotel. We are happy to read you had an overall nice stay with us. However, we are sorry for the issues you experienced while here and regret the inconvenience caused. Your concerns have been shared with our concerned teams to improve our service and facilities moving forward. It was a pleasure having you as our guest, and we hope you will give us another chance to provide you with a better visit the next time your travels bring you both back. Sincerely, Hotel Management 

Business response:

Many thanks for taking the time to post your rating online. We are glad that you were left our hotel with a good impression. It was a pleasure to have you as our guest, and we hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

We appreciate you taking the time to share your wonderful rating with fellow travelers online. Thank you for choosing us, and we look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management 

Business response:

Thank you for choosing our hotel and for your review. We want all of our guests to enjoy their stay, so we apologize if any inconveniences were experienced. It was our pleasure hosting you, and we hope you give us another opportunity to serve you better in the future. Sincerely, Hotel Management 

Business response:

Tim, thank you for taking the time out of your busy schedule to post your complimentary rating regarding your experience at Extended Stay America. We appreciated having you as our guest and look forward to welcoming you back on your next trip to the city. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. It was a pleasure hosting you at Extended Stay America. We appreciate you sharing your nice rating and hope to see you again soon. Sincerely, Hotel Management 

Business response:

Thank you for sharing your experience at our hotel. We are happy to know you had a great time and found us to be a good value in the area. It was a pleasure hosting you, and we look forward to your return visit soon. Sincerely, Hotel Management 

Business response:

Craig, thank you for your review. We are sorry for the reservation issue you had at the time of check-in and regret the inconvenience it caused. Your feedback has been shared with our front desk team to ensure this does not happen again. We hope to have another chance so that we can accommodate you with a room of your choice on a future date. Sincerely, Hotel Management 

Business response:

Thank you for sharing your excellent rating. We appreciate you choosing Extended Stay America. It was a pleasure hosting you, and we look forward to your return visit soon. Sincerely, General Manager