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Extended Stay America - Phoenix - Scottsdale - Old Town
- Hotels
- Scottsdale, AZ
About this business
Location details
3560 North Marshall Way, Scottsdale, AZ, 85251, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Upon checking in I went to go take a shower and to rest but I couldn't help but look at the the bed first. When I peeked under the blanket I noticed someone else's body hair all over the sheets as well as some glitter(???). So I walked out to the front office to kindly inform them that I need housekeeping -that's when the girl at the front desk told me that housekeeping leaves right around 3 p.m. when check-ins begin. Then she asked if I wanted to come pick up the linens myself after which I asked if they could do it for me,... read more
Business response:
Thank you for your review. We are sorry for the service issues you encountered and also apologize for not living up to our commitment to clean, fresh accommodations during your visit. We are working with the housekeeping and front desk departments to make sure all procedures are being followed, so this does not happen in the future. Please give us another chance to redeem ourselves. Sincerely, Hotel Management
Looks okay until you get close. Unit was aged. Some permanent grease stains on walls near stove. Furniture not comfy; bed lumpy. One barstool had a sharp piece of metal on the footrest which cut me. AC worked well. Most days there were homeless people camping in the outdoor stairwells. They were polite but still... Definitely would not recommend.
Business response:
It was disappointing to know you did not have an excellent stay. We sincerely apologize for the inconvenience you encountered in your rooms while you were here. Your feedback about the condition of your rooms will help us improve our future guest experiences moving forward. Please consider giving us an opportunity to make your next visit a better one. Sincerely, Hotel Management
The room was rundown and in poor condition. The shower rail was falling off. There were bugs scattered in the bathroom. The bed sheets had previous stains on them.
Business response:
Thank you for being our guest. We apologize for your disappointment with the overall condition of your accommodations. Please be assured that we have discussed your feedback with our housekeeping and maintenance teams for review and action. We're also sorry for the inconvenience you had due to the bugs. We have asked our pest control provider to service your room immediately. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management
Nightmare To many disgusting things to mention but hotels.com fixed the reservation and we went elsewhere. Dirty, Drug infested, toilet not working and no maintenance to fix it. rude employees and understaffed.
St away from this hotel Dont spend your money at this place...room was dirty ...shower was disgusting
Business response:
Thank you for taking the time to review your stay. Please accept our sincere apologies for the cleanliness issues you encountered in your accommodation. Our housekeeping staff takes pride in what they do daily, and we also have procedures in place to double-check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management
Customer service representative
Dunnp Horrible!! Front desk was very rude!! The pool didn’t open until 11am. Very unorganized!! Deeply disappointed!! Never again will I step here again, I’ve already informed my personal and business community NEVER to come here. Room was filthy as well: please RUN!!
Business response:
Dorothy, thank you for posting a review of your stay. We apologize for the cleanliness and service issues you encountered while you were here. Please be assured that we have discussed your concerns with our housekeeping team, and we're working with them to reiterate the importance of our daily checklists to make sure this isn't repeated. We have also shared your feedback with our team to remind them our main goal is to provide outstanding customer care to our guests. We would like to regain your trust and hope you will give ... read more
Frequently asked questions about Extended Stay America - Phoenix - Scottsdale - Old Town
How is Extended Stay America - Phoenix - Scottsdale - Old Town rated?
Extended Stay America - Phoenix - Scottsdale - Old Town has a 3.1 star rating with 2,360 reviews.
When is Extended Stay America - Phoenix - Scottsdale - Old Town open?
Extended Stay America - Phoenix - Scottsdale - Old Town is open now. It will close tomorrow at 12:00 a.m.