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Extended Stay America - Phoenix - Scottsdale - Old Town
- Hotels
- Scottsdale, AZ
About this business
Location details
3560 North Marshall Way, Scottsdale, AZ, 85251, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nice outside, not inside The staff was very friendly and it was a quick walk to Old Scottsdale. The exterior looked nice, but the rooms were definitely in need of updating.
Business response:
Thank you for staying at our hotel. It is good to know you liked our courteous associates and convenient location. However, we appreciate your observations about the need to update and will share it with appropriate individuals. We hope the positive aspects of your visit will encourage you to choose us again in the future. Sincerely, Hotel Management
This is not a national chain quality property. Extended stay should be ashamed.
Business response:
We were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
We picked this place only because it was the only hotel with a room available. What a mistake! No standards whatsoever. We had a pitbull in the room next to us and some pretty shady characters. Our door lock was broken and someone walked in on us. The place was filthy inside and out. Everything about Scottsdale was great except this place. This is the first time ever I’ve taken the time to write a review because people need to be warned. Total rip off. They couldn’t pay us to spend a night there.
Business response:
We would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We will be reviewing our guidelines to provide a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerely, Hotel Management
Cleanliness was poor. Next door we had a puppy which was constantly barking and playing. Nothing was available for a quiet stay as my father was scheduled for surgery. We will not schedule here for any future dates.
Business response:
Thank you for posting a review of your stay. We are truly sorry that the cleanliness of our hotel was not up to par and that we fell short of your expectations. We want to let you know that we are already working to address the problems you mentioned. The cleanliness of our hotel is our top priority and your review lets us know where we need to refocus our efforts. So, thank you, and please consider staying with us again in future. We would love for you to experience our hotel at its best. Sincerely, Hotel Management
The room looked like it wasn’t cleaned. Phone didn’t work when I needed to make an emergency call to the front desk. A vagrant was outside my door eating out of the trash at 2:30am! The shower had used shampoo bottle in it and the trash wasn’t dumped. Towels look like they were used. :( I would have left the hotel but got there rather late was exhausted. I didn’t plan on staying at a hotel at all the night. Unfortunately, things happen when traveling.
Business response:
Carmen, thank you for staying at our hotel and for letting us know about your experience. We truly care about delivering excellent service to all of our guests, and we are sorry for the issues you encountered. Your feedback has been shared with every department involved. We are working hard to deliver the type of hospitality that you should always expect from us, and we hope you will consider giving us another chance on your next visit to the area. Sincerely, Hotel Management
Business response:
David, thank you for choosing our hotel for your stay. We were disheartened to see your rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
For the price the room was horrible! Refrigerator and mircowave were dirty. The t.v was also filthy..the bathroom sink was clogged!!. We should get a 75% discount...Expedia needs to do a bette check. Also add said had continental breakfast..no such thing!. FALSE ADVERTISEMENT!..WE SHOULD GET OUR MONEY BACK!
Business response:
Please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Room was dirty. Towels were worn and had holes. Alarm clock was broken. Location was close to old town. Needs facelift to improve.
Business response:
Thank you for your recent stay and for your comments. We apologize for the inconvenience caused. Your feedback with regard to the condition of our property will be discussed when we are in the process of finalizing our renovation plans. So till these plans are formulated our housekeeping and maintenance teams will try their best to keep our facilities clean and well-maintained. Please consider staying with us again so we can provide you with a comfortable experience. Sincerely, Hotel Management
Business response:
Susan, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Scottsdale - Old Town
How is Extended Stay America - Phoenix - Scottsdale - Old Town rated?
Extended Stay America - Phoenix - Scottsdale - Old Town has a 3.1 star rating with 2,360 reviews.
When is Extended Stay America - Phoenix - Scottsdale - Old Town open?
Extended Stay America - Phoenix - Scottsdale - Old Town is open now. It will close tomorrow at 12:00 a.m.