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Extended Stay America - Phoenix - Scottsdale - Old Town
- Hotels
- Scottsdale, AZ
About this business
Location details
3560 North Marshall Way, Scottsdale, AZ, 85251, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Never again. Not even by myself The pictures definitely do not show what's going on. You would think, old town Scottsdale should be decent right. Nope!! Under the bed was left underwear and gel of some sort. Blankets, although they may have been cleaned, the sheet still had blood stains. Location was near some good places, but some of the residents look like regulars.
Business response:
Keison, we are disappointed reading your visit to our hotel wasn’t an exceptional one. Please accept our sincere apologies for the cleanliness issue, and your feedback is discussed with our housekeeping team to ensure they provide better services going forward. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Cleanliness needs to be addressed. Bed was made but sheets were stained. Black hair from previous guest on pillow as well as in sink. Sink definitely hadn’t been cleaned; taps were grungy. Hotel not in the nicest of areas; sketchy looking people walking through parking lot and sitting on chairs calling out to people walking past or smoking on the stairs - under the no smoking sign! Positive side is that there are plenty of restaurants within walking distance.
Business response:
We apologize and regret the inconvenience you encountered when staying here. Your feedback is of utmost importance, so it has been discussed with our housekeeping and maintenance department to improve our service levels ensuring we deliver a restful stay to our future guests. We take the safety of our guests and employees very seriously. Please know, our team is well trained to handle any situation and maintain a good environment. Please consider giving us an opportunity to make your next stay a better one. Sincerely, Hotel ... read more
Dirty. Bathroom dirty. At broken. I left. Gal in lobby could not blame me
Business response:
Thank you for your recent stay with us. On behalf of the entire team, we would like to offer you our sincerest apologies for not meeting your expectations. We have inspection procedures in place to make sure that rooms are appropriately serviced, so we regret that steps were missed in this case. Our housekeeping department is working to tighten procedures to make sure that we deliver a superb stay every time. Thank you for sharing your comments, and we hope that you will consider staying with us again so that we can have ano... read more
We got to the hotel and they told us they didn't have a room for us.
Business response:
We appreciate you taking the time to provide feedback, and we are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you.' Sincerely, Hotel Management
Dirty! Noisy! No breakfast! Strange people around! No hair dyer! Lamps were broken! Dog hairs all over bedsheets!
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. Our team's first priority is making sure that every guest has a comfortable and relaxing stay, and this time we really missed the mark. Your feedback has been shared with every department involved. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
In a great location but the facility was not cleaned or cared for
Business response:
Thank you for posting a review of your recent stay. Although you liked our location, we are truly sorry that the cleanliness of our hotel was not up to par and that we fell short of your expectations. We want to let you know that we are already working to address the problems you mentioned. The cleanliness of our hotel is our top priority and your review lets us know where we need to refocus our efforts. So, thank you, and please consider staying with us again in the future. We would love for you to experience our hotel at i... read more
This was probably one of the worst places I've ever stayed in 50 years of traveling. The room smelled like it had been closed off for a year. The room itself looked like it was on the verge of being condemned. Holes in the shower walls and it leaked across the room when trying to shower. The cabinets had small insects running throughout. I will never stay in another one of these simply on how disgusting this was. we arrived very late after a long trip and had to wait on the office staff to come back from somewhere and his cl... read more
Business response:
Thank you for being our guest. You are absolutely correct to expect a clean, well-maintained property as your home away from home when traveling, and we apologize for failing to provide that for you. We are taking steps to ensure every detail from the first impression at check-in to final check-out will focus on exceptional customer service and impeccable attention to detail in all areas of our property. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect ... read more
First room smelled horribly like stale cigarette smoke. The staff switched my room, but the new room had an odor issue in the restroom along with not having a shower curtain. Overall this hotel is showing its age big time. Spend the extra $40 and stay somewhere else. Trust me you will regret it if you don't. Staff was friendly, but that doesn't make up for the awful conditions of the rooms.
Business response:
Thank you for being our guest. Although our goal is to try and deliver guests with a clean and comfortable stay, we apologize this wasn’t you experience. Your feedback is discussed with the heads of our housekeeping and maintenance teams in an effort to improve the efficiency of our service levels moving ahead. Please give us a chance to regain your trust in the near future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Scottsdale - Old Town
How is Extended Stay America - Phoenix - Scottsdale - Old Town rated?
Extended Stay America - Phoenix - Scottsdale - Old Town has a 3.1 star rating with 2,360 reviews.
When is Extended Stay America - Phoenix - Scottsdale - Old Town open?
Extended Stay America - Phoenix - Scottsdale - Old Town is open now. It will close tomorrow at 12:00 a.m.