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Extended Stay America - Phoenix - Scottsdale - Old Town
- Hotels
- Scottsdale, AZ
About this business
Location details
3560 North Marshall Way, Scottsdale, AZ, 85251, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
AC didnt work, stuffy hot room, loud pipes. Carpet cleankng and AC cleaning at 930am on a Sunday.
Business response:
Please accept my sincere apology for the difficulties you encountered in your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Reimbursed Never stayed. Tried to check in late after being released from ER was told after arriving there doors were locked that thier computers were down, therefore they could not access my confirmation number I needed to go to another location. Unbelievable I was just released from ER...... TAXI CAB found a motel 6 for me. Now how do I get reimbursed?
Business response:
Andrea, we are so sorry for the difficulties you experienced on arrival with your reservation, moreover, we were unable to resolve this problem to your satisfaction. This is certainly unusual, and we are reviewing this with our team members to handle such situation better. We hope to have an opportunity to restore your confidence in us. Sincerely, Hotel Management
Business response:
Mandna, on behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Small and old This place is old and needs updating. A mini muffin and coffee in a narrow isle in front of the desk with no place to sit is not what I call breakfast. No coffee maker or cups or glass's in the room.
Business response:
Wayne, thank you for the review. We're sorry our hotel did not meet your expectations. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. We also will make a note of your comments with regard to our complimentary grab-and-go breakfast as we plan any changes to it. Please note, kitchenware and toiletries are available at the front desk as per the brand standard and are always complimentary. We hope you will give us a chance to impress you on a fut... read more
Nope Charged me for smoking in a smoking room and an extra charge of 58$ just because. Had to call to get extra charge removed and have an open case for 200$ “smoking fee”
Business response:
Please accept our apology for not living up to your expectations and for the billing issue you experienced. We are reviewing this incident with our team members. Meanwhile, as this is an anonymous review, we request you to contact us if we can assist you further. Sincerely, Hotel Management
No one at front desk overnight. Poor service overnight. Loud guests partying outside their room are not supervised.
Business response:
It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Hotel amenities are worst then a1 star motel The room was dirty, the lamp was ripped off the wall, the stove was bearly working and the only thing they had in the room was towels, the tub was discussing dirty the curtains were stained
Business response:
Thank you for taking the time to review our hotel. We were disheartened to read about the problems you experienced, and we hope you will accept our sincerest apology for what transpired. We are taking steps to ensure future guests do not encounter the same issues. We truly hope you will give us another chance to prove that we are committed to providing outstanding accommodations and service. We look forward to having you visit again so we can provide you with a better experience. Sincerely, Hotel Management
Not at all impressed. :( The hotel was pretty run down, for an Extended hotel it didnt give you that feeling. Made you want to just sleep overnight and go to another hotel. The trash can downstairs was over flowing, the table edges were all chipped off, the stove looked as though there was caked on grease that they couldnt get out so left it that way, cabinets were in horrible condition, you had to ask for anything you needed instead of it being already in the room which was inconvenient because you would have to lug it up t... read more
Business response:
It is disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you encountered is not acceptable, and we will be reviewing and altering our guidelines to provide a better experience for every guest entering our doors. Thanks for your feedback as this helps us to improve the experience for future guests. We would like to regain your trust and hope you will give ... read more
Frequently asked questions about Extended Stay America - Phoenix - Scottsdale - Old Town
How is Extended Stay America - Phoenix - Scottsdale - Old Town rated?
Extended Stay America - Phoenix - Scottsdale - Old Town has a 3.1 star rating with 2,360 reviews.
When is Extended Stay America - Phoenix - Scottsdale - Old Town open?
Extended Stay America - Phoenix - Scottsdale - Old Town is open now. It will close tomorrow at 12:00 a.m.