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Extended Stay America - Phoenix - Scottsdale - Old Town
- Hotels
- Scottsdale, AZ
About this business
Location details
3560 North Marshall Way, Scottsdale, AZ, 85251, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nothing in room had to ask for everything,
Business response:
Dear Clayton, It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. Your concerns are important to us, and we want to ensure every guest has a positive experience. We hope you'll consider staying with us again so we can exceed your expectations. Sincerely,Hotel Management
Terrible stay For beginners the staff was rude from the gecko ,I waited about 20 mns (another guest steeped out and start screaming ,literally ,for someone to help usar corny desk c Then Marisa comes in and all sage says is ,how can I help you ,but not in a nice way . Rude and mega attitude . Then the room was stinky like cigarettes ,I was afraid to ask to be moved ,she gave me a room first that wasn’t clean ,so I had to go back and she left me there waiting while she checks if in fact the room was dirty . The Rooms are in r... read more
Business response:
Dear Victor, We sincerely apologize for your disappointing experience during your stay at our hotel. We take great pride in upholding high standards of cleanliness and guest satisfaction, and we regret any oversights that may have occurred. Thank you for your feedback, which provides us with the opportunity to address the issues and improve our services. Please be assured that we take these matters seriously and are committed to addressing them with the relevant departments. Thank you again for sharing your feedback, and we ... read more
The room was dirty and in poor condition: loose handrail in the shower, bits of plaster? on the floor and dining table, could use a thorough cleaning.
Business response:
Dear Barbara Jo, Thank you for reviewing our hotel. We apologize for the disappointment you encountered with our housekeeping service. Your feedback is greatly appreciated as it allows us to improve our guest experience. We will address these concerns appropriately and sincerely regret any inconvenience you experienced. We hope you will consider staying with us again so we can demonstrate the hospitality we are known for and that you deserve.Sincerely,Hotel Management
I stayed two night and my room was not cleaned
Business response:
Dear Ester, We sincerely apologize for your disappointing experience during your stay at our hotel. We take great pride in upholding high standards of cleanliness and guest satisfaction, and we regret any oversights that may have occurred. Please note that our housekeeping service is tailored for long-term guests to minimize disruption to their home-like experience. Nevertheless, we are pleased to offer this service for a nominal fee. Thank you for choosing to stay with us. We have shared your feedback with our front desk st... read more
Very poor quality. Floors were very dirty.The lady at the front counter was nice. The water got shutoff for an hour about mid morning without notice.
Business response:
Dear Bill, Thank you for the review. We appreciate your kind words about our front desk staff and apologize for any inconvenience caused by the water shutoff and the cleanliness issues you encountered during your stay. Maintaining a clean environment is a top priority, and we apologize for falling short of this standard. Your feedback is invaluable, and we'll address this promptly with our housekeeping and maintenance teams to ensure improvements are made. Thank you for bringing these matters to our attention, and we hope to... read more
Business response:
Thank you we really appreciate your feedback.I am so sorry we did not meet your expectations. We will use your feedback to make corrections. Please try us again.
Spring hotel stay
Business response:
Dear Drew, Thank you for being our guest. It is nice to know you had a pleasant stay. However, we are sorry for your disappointment. We hope we have an opportunity to serve you again in the future.Sincerely,Hotel Management
The room was in horrible shape. Wasn't that it was dated the fauset had all the crome pealing off and rusted. All the cabinets were falling apart. Couldn't get a coffee pot delivered nothing was in room.
Business response:
Dear Paula, Thank you for taking the time to share your experience with us. We understand that a slower check-in process can be frustrating, and we apologize for any inconvenience caused. Your satisfaction is important to us, and we're committed to ensuring this is not a recurring issue as we always strive to enhance our overall guest experience. We value your feedback and hope to welcome you back for an improved stay in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Scottsdale - Old Town
How is Extended Stay America - Phoenix - Scottsdale - Old Town rated?
Extended Stay America - Phoenix - Scottsdale - Old Town has a 3.1 star rating with 2,154 reviews.
When is Extended Stay America - Phoenix - Scottsdale - Old Town open?
Extended Stay America - Phoenix - Scottsdale - Old Town is open now. It will close tomorrow at 12:00 a.m.