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Extended Stay America - Phoenix - Scottsdale - Old Town
- Hotels
- Scottsdale, AZ
About this business
Location details
3560 North Marshall Way, Scottsdale, AZ, 85251, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
the room is very clean it was very cold extra blankets were given but bery bery cold rgebtv coildnt get signal
Business response:
Dear Guest, We are delighted that you enjoyed a fresh and comfortable space during your visit! At Extended Stay America, our team is always ready to assist and ensure guests feel well taken care of. Thank you for sharing your thoughts about the temperature. Insights like yours help us continue enhancing each stay. We appreciate you being with us and hope to welcome you again for an even more seamless experience. Sincerely, HotelManagement
The kitchen was not equipped, what I had when I got there was, skillet, pan, 2 dishes, 3 forks, 1 spoon, 2 knives. What I did not have: glasses, coffee pot, toaster, cooking utensils, dish cloth, detergent. No hairdryer. Tub had no hand rail or non skid surface. Room was clean.
Business response:
Dear Guest, Thank you for taking the time to share your feedback. We are pleased to hear that your space felt tidy, though we regret that several essentials were not available upon arrival. Your comfort is important, and we understand how inconvenient this situation must have been. Kitchenware for your suite is also available and kept at the front desk to ensure cleanliness, and our team will gladly deliver these items to your suite upon request. Your comments have been forwarded to the appropriate team, and we hope to offer... read more
Room was awful. Furniture torn, tub rusty, caulking missing in bathroom and room needs a complete gutting.
Business response:
Dear Guest, Thank you for taking a moment to share your experience. We are sincerely sorry to learn that the condition of your accommodation did not meet your expectations. We understand how disappointing it must have been to encounter concerns with the overall upkeep and appearance of the space. Your remarks are important, and we will share them carefully to help identify areas that require immediate attention. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve. Sin... read more
Old Rooms, not really kept up, kitchen cabinets were sticky, people were living in the parking lot. Its pretty Ghetto. My son was playing in the pool at 11am and someone came out of their room and told him to keep it down. Breakfast was only a few limited options. Stay anywhere else
Business response:
Dear Guest, Thank you for taking the time to share your experience. We regret that your stay did not meet your expectations and understand how important cleanliness and a welcoming environment are for a positive visit. Your observations regarding the condition of the room and amenities have been shared with the appropriate team for attention, as we continually strive to enhance the guest experience. We value your feedback and the opportunity to learn from it. We hope that future visits provide a more comfortable and enjoyabl... read more
At check in they required both my ID and my wife’s. The photographed the front and back of our IDs. When we go to our room we found housekeeping left three huge bags of garage piled in front of our door that we had to live to get inside. The garbage was still there two hour later. The water was shut off when we arrived, which they did not mention at check-in. We had no water and could not get ready for our night out. I called Extended Stay’s corporate customer service and it was a call center in India. They did nothing for u... read more
Business response:
Dear Guest, We sincerely regret the challenges you encountered during your visit and apologize for the inconvenience caused. We understand how frustrating it must have been to arrive and face obstacles that affected your plans, from the condition outside your room to the unexpected water outage. Your experience does not reflect the standard we aim to provide, and your feedback regarding communication and service is taken seriously. We appreciate you sharing these concerns, as they help us identify areas for improvement. We h... read more
Poor condition. Didn't have towels or tissues on certain days when asked. Laundry room is disfunctional and the staff can't help because it's managed by a different company.
Business response:
Dear Guest, We sincerely regret that your recent visit did not reflect the high standards we strive to uphold. It is disappointing to learn that the condition of the property and the availability of amenities fell short of your expectations. Your comments about the laundry facilities and service availability are appreciated and will be shared with the appropriate teams for attention. We hope you will consider giving us another opportunity to provide a more seamless and comfortable experience. Sincerely, Hotel Management
Avoid this Extended Stay unless you want to spend a night at the Old Bates motel from the movie Psycho.. gives you a feeling of a rusty 70s road side motel.. the only positive thing about our stay was that the location is really close to Fashion Square.. Lady at the front desk while checking in was really friendly though.
Business response:
Dear Guest, We appreciate you sharing your thoughts and are sorry to hear that certain aspects of your stay did not meet your expectations. While we regret any discomfort you experienced, we are pleased that the front desk staff provided a friendly welcome and that the convenient location added value to your visit. Guest feedback is invaluable in helping us improve, and we take your observations seriously. We hope to have the opportunity to offer a more comfortable and enjoyable experience on a future visit, and we truly app... read more
Unpleasant staff property needs to be updated
Business response:
Dear Guest, Thank you for sharing your thoughts. We’re always looking for ways to enhance guest comfort and overall experience, and your feedback will help guide future improvements. We appreciate your patience and hope you’ll consider visiting us again for a better impression next time. Sincerely, Hotel Management
This is the cheapest hotel in the area for a reason. Don't expect more.
Business response:
Dear Steve, Thank you for taking the time to share your thoughts. We understand that value and affordability are important considerations when choosing accommodations, and we regret that your stay did not fully meet your expectations. Your feedback has been noted and shared with the management team, as it helps us identify areas for improvement. While we aim to provide a comfortable and practical experience for all guests, we appreciate your perspective and will continue working to enhance both the quality of our services an... read more
Frequently asked questions about Extended Stay America - Phoenix - Scottsdale - Old Town
How is Extended Stay America - Phoenix - Scottsdale - Old Town rated?
Extended Stay America - Phoenix - Scottsdale - Old Town has a 3.1 star rating with 2,316 reviews.
When is Extended Stay America - Phoenix - Scottsdale - Old Town open?
Extended Stay America - Phoenix - Scottsdale - Old Town is open now. It will close tomorrow at 12:00 a.m.