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Extended Stay America - Pittsburgh - Airport
- Hotels
- Pittsburgh, PA
About this business
Location details
200 Chauvet Dr., Pittsburgh, PA, 15275, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Just NO!! This place is awful. The folks live in here forever and ever and ever doesn’t seem clean things are broken and not fixed. The front desk is surly avoid at all costs. I wish I get my money back.
Business response:
Dear Rob, Thank you for your feedback and for being our guest. Please accept our sincere apologies for not meeting your expectations. We strive to provide wonderful hospitality to our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services as we advance. We are sorry and hope you will consider giving us a second chance.Sincerely,Hotel Management
We didn't get the same room we reserved, theres a wasp nest next to the window, and it was full of empty beer bottles under the bed, and it was dirty and smelt bad
Business response:
Dear Rawan, Thank you for choosing our hotel and sharing your candid review. We are genuinely sorry for our oversights in preparing your room. Our team strives to deliver a clean and comfortable suite for every guest, and the issues you described are unacceptable by our standards. We appreciate you bringing these concerns to our attention, and we will address them with our housekeeping team to ensure we continually meet the high expectations our guests should always have when staying with us. We hope you will accept our sinc... read more
The staff was not friendly and they gave away our room. The whole facility was disgusting.
Business response:
Dear Ryan, Thank you for informing us about the incident. We are sorry for your frustration due to the issues you experienced with your reservation and even more so for how it was handled. Our team will discuss your comments to ensure this does not happen again. Please let us know if there is anything we can do to improve our services. We hope to provide you with the excellent service you should have received on this visit. Sincerely,Hotel Management
Absolutely disgusting!!! I want my money back NOW!! I’m so angry. We arrived in around midnight after a long flight to find people waiting in the Lobby for close to an hour. The Lobby was disgusting. When we got to the room and opened up the sofa bed there were cigarette burns, stains all over, no extra pillows or sheets for sofa bed. We went back down to ask receptionist she was no where to be found. The elevator was disgusting. The hallways were gross. I want my money back NOW!
Business response:
Dear Yareza, Thank you for choosing our hotel and sharing the review. We strive to deliver a seamless experience for our guests with every aspect of our hotel. Therefore, we sincerely apologize for falling short of your expectations and our high standards. We never intend to disappoint our guests, and we hope you will reach out to us directly so we can look further into this matter and assist you in any way we can. We look forward to hearing from you soon.Sincerely,Hotel Management
This hotel was filthy. Our room was visibly and disgustingly dirty and smelled bad, which we believe was due to the piles of trash that had not been taken out in the nearby stairwell. When we told the front desk, we were only offered Fabreze. We did not feel comfortable staying there and drove 4 1/2 hours home in the middle of the night after the Taylor Swift concert rather than sleep in that filthy room. Now we are trying to get a refund.
Business response:
Dear Natalie, Thank you for your feedback. Please know we have strict quality control standards to prevent a situation like yours. We understand our guests have multiple hotel choices, so our mission is to provide clean, comfortable suites at an affordable price so guests will want to return again and again. The cleanliness and room conditions you described are unacceptable and not representative of our quality standards. We will address this with our staff and reiterate the importance of impeccable customer service and atte... read more
Nasty The worst, this hotel should be shut down honestly. I wouldn’t stay there and didn’t stay with how nasty it was. The hall way smelled like cat urine so strong it almost made my 4 year old puke. The hallway on our floor was so dark and musty looking. Our walls in our room were filthy. I wouldn’t stay if it was given to me for free. If you have any self respect for yourself do not stay here I regret booking this hotel. It needs to be shut down
Business response:
Dear Brianna, Thank you for choosing our hotel and sharing your feedback. Our team strives to deliver a clean and comfortable environment for every guest, and the issues you experienced are unacceptable by our standards. Therefore, we appreciate you bringing these concerns to our attention. We will address them with our housekeeping team to ensure we always meet the high expectations our guests should always have when staying with us. We hope you will accept our sincere apologies for your trouble, and we look forward to maki... read more
Frequently asked questions about Extended Stay America - Pittsburgh - Airport
How is Extended Stay America - Pittsburgh - Airport rated?
Extended Stay America - Pittsburgh - Airport has a 3.5 star rating with 924 reviews.
When is Extended Stay America - Pittsburgh - Airport open?
Extended Stay America - Pittsburgh - Airport is open now. It will close tomorrow at 12:00 a.m.