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Extended Stay America - Pittsburgh - Airport
- Hotels
- Pittsburgh, PA
About this business
Location details
200 Chauvet Dr., Pittsburgh, PA, 15275, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Stinky.
Business response:
Dear Rob, Thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for your feedback.Sincerely,Hotel Management
I spend half a month in a hotel for business. I've been to so many hotels in cities, but there's no hotel as overpriced as Pittsburgh. It's more expensive than a big city. The staff was so kind when I checked in first. But all illusions are broken when entering the room. I visited my daughter's school with my wife, so I chose a room with two queen beds. However, as soon as I came in after dinner and lay down on the bed, my wife said she couldn't sleep because of the smell of urine, so when I opened the sheet, it was clear th... read more
Business response:
Dear Tae Hoon, Thank you for staying at our hotel and sharing your comments. We are very disappointed to read about the issues you encountered. Please accept our sincere apologies for not delivering the exceptional stay you deserved. We assure you that we take great care to maintain our suites' highest cleanliness and pest control standards. We take these issues seriously and will work with our pest control provider and housekeeping department to prevent future problems. If we may be of any further assistance, please reach o... read more
Front desk hardly ever had anyone there. Had to wait over 30 minutes to check in. (Understable at first because a child was lost and she was only one working.) Room was beyond dirty. Beer bottle caps in the pull-out bed. Mattress was stained so bad you could see it through the sheets. Walls covered in dirt and sticky stuff. Floors had not been cleaned properly. Huge mess on floor by pullout bed that was sticky and dark in color. Shower didnt work properly. It was overall a waste of money and needs an inspection from the heal... read more
Business response:
Dear Allyssa, Thank you for your honest evaluation. We are sorry that our staff was not as responsive as they should have been in addressing your concerns. Our goal is to provide our guests with clean and well-maintained rooms, and we understand that we failed to deliver on that promise in this instance. Your feedback is valuable to us, and we want to assure you that we are taking the necessary steps to address the issues you experienced. We value your business and would love the opportunity to exceed your expectations and g... read more
Never again Arrived at 4:55pm, had to wait 10 minutes for front desk receptionist. At check in our room not ready (check in listed for 3pm). Room ready at 5:25. Room was not what we booked. To be fair we received a decent discount which was kind. however the wait for the wrong room that SHOULD have been ready was very infuriating. As was the massive amount of weed smell upon entering the lobby. Just a bad experience and left bad taste in my mouth. They hurried to clean and get a room ready. Just wasn’t good, especially as ro... read more
Business response:
Dear Brandon, We are sorry to hear that your experience at our hotel did not meet your expectations. We understand how frustrating it can be to wait for your room to be ready, especially when you have made a reservation in advance. We also apologize for the unpleasant odor you encountered in the lobby. We take all guest feedback seriously and will be addressing your concerns with our team to ensure that it does not happen again in the future. Thank you for your feedback. We hope you will reconsider and allow us to provide yo... read more
The General Propery Manager was helpful. The lack of staff was very surprising. Cleanliness must be improved and a proper cleaning team/service should be on site at all times. I feel bad for the general manager. He was cleaning rooms, checking in customers, doing the laundry etc... Not acceptable. This establishment cannot continue like this. I think Corporate needs to really asess this property and its overall management. Unfortunately, i will NEVER EVER stay at this brand of hotel again. I was extremely disappointed.
Business response:
Dear Mel, Thank you for evaluating your recent stay. Our primary focus is on exceptional experiences in all areas; therefore, we are very disappointed that we did not meet these expectations. Please accept our apologies for the issues that impacted your stay. As a team, we genuinely value feedback that allows us to make positive changes for the future. We will review your comments as a team to impact our guest experience better. Thank you for staying with us. We look forward to another opportunity to show you the outstanding... read more
Frequently asked questions about Extended Stay America - Pittsburgh - Airport
How is Extended Stay America - Pittsburgh - Airport rated?
Extended Stay America - Pittsburgh - Airport has a 3.5 star rating with 924 reviews.
When is Extended Stay America - Pittsburgh - Airport open?
Extended Stay America - Pittsburgh - Airport is open now. It will close tomorrow at 12:00 a.m.