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Extended Stay America - Pittsburgh - Carnegie
- Hotels
- Carnegie, PA
About this business
Location details
520 N. Bell Ave., Carnegie, PA, 15106, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Too much Construction The hotel was good, but there is construction EVERYWHERE! I would avoid staying here. Every ramp to exit to get to the hotel is blocked. You have to go 10 minutes out of your way to get there. Wasted more gas then it was worth.
Business response:
Thank you for your recent review of your stay. I sincerely apologize that your experience was not to your expectations. To uphold our company’s high standards, we will continue to strive to provide each guest with a comfortable room and professional customer service. Thank you very much for providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
The worst hotel I have ever been do not waste your money 1) first the people are not friendly, they think they are your boss however someone should tell them that they are serving us. 2) there is no house keeping in this hotel, you should do whatever you need, even in no star hotels they have someone to bring you what you need. 3) no hair Dryer in the room... can you imagine you need to go to front desk to get the hair dryer, towel or anything else. 4) it is said that the room come with breakfast, what is the breakfast? jus... read more
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. In response to your feedback, I will use your comments as a training tool to coach our staff to ensure your experience is not repeated. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Filthy Room - Low Water Pressure - Construction The room was positively filthy with crud piled up on the floor in the corners where no mop or vacuum has been extended. Shower water pressure was lower than in the sink. No pots, pans, or utensils available. Road construction in this area makes hotel access next to impossible. I would have slept in my car if it were not for the fact that I paid for this nightmare in advance. I stay at ESA roughly 20 nights per year but this was the worst I have ever seen. Even the local pizza d... read more
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. While we no longer keep dishes in guest rooms, these items are available upon request at the front desk. In response to your feedback, I will make sure we are clearly communicating our amenities during guest arrivals as well as reviewing our room inspection procedures. Thanks to your feedback, we can continue to work on providing an exceptional stay for all o... read more
Construction(long term,7 months)Heads up would have been nice. Could not use the exit from freeway. 40 minute turnaround to hotel. Toilet overflowed, called front desk. Response: "Come and get a plunger and some towels to clean it up. Delayed our departure by 30 minutes to dinner. Comp breakfast was a joke. Hotel and staff were nice but a little effort would have gone a long way.
Business response:
Thank you for your recent review of your stay. We strive to provide guests with all the comforts of home, so I am disappointed to hear that we failed to meet your expectations. To uphold our company’s high standards, I will be using your comments as a training tool to coach our staff to ensure that your experience is not repeated. Thank you very much for bringing this to our attention. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Noisy hotel The only positive thing was that it was only an 8 min drive from downtown Pittsburgh. Other than that........ Could hear other occupants voices clearly through the walls, could hear people in the room above constantly walking around. Was like a cheap, noisy apartment building. Not impressed for the amount of money it cost. Felt like a cheap apartment building. Not a comfortable feeling being there. Too bad all the other hotels were booked and had to settle for this one.
Business response:
I appreciate you taking the time to write a review of your experience with us. I sincerely apologize that you did not have a comfortable stay. Your comments were reviewed by the staff, and we will go over how to handle noise issues to ensure your experience is not repeated. Thank you very much for providing us with your feedback. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
Worst hotel stay ever The room was big but you can hear through the walls ,it was noise above us the whole stay the hotel did nothing about it and I called the front desk . The door to get into the room was uneven you can see through the bottom of the door.The stay was terrible
Business response:
Your review for our hotel was recently brought to my attention. We strive to provide guests with all the comforts of home, so I am disappointed to hear about the noise issues you experienced. I reviewed your comments with our staff, and we will make sure that we are monitoring noise levels to ensure your experience is not repeated. Thank you for sharing your experience with us. We would love to have another chance to provide you with a better experience the next time you're in town.
Good hotel but at a cost! The stay was good and comfortable but my card details were compromised over WiFi. Beware of this hotel and in case you choose to stay here, dont use their WiFi at all.
It stink in the room the bed was hard
Business response:
I appreciate you taking the time to write a review of your experience with us. Please accept our apologies for the cleanliness issues you experienced. To uphold our company’s high standards, I will be reviewing our cleaning and room inspection procedures with our staff. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Frequently asked questions about Extended Stay America - Pittsburgh - Carnegie
How is Extended Stay America - Pittsburgh - Carnegie rated?
Extended Stay America - Pittsburgh - Carnegie has a 3.3 star rating with 2,292 reviews.
When is Extended Stay America - Pittsburgh - Carnegie open?
Extended Stay America - Pittsburgh - Carnegie is open now. It will close tomorrow at 12:00 a.m.