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Extended Stay America - Pittsburgh - Carnegie
- Hotels
- Carnegie, PA
About this business
Location details
520 N. Bell Ave., Carnegie, PA, 15106, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The bed looked like it hadn't been made. Staff assured us the sheets were clean. Wasn't really sure.
Business response:
Thank you for your candid comments. We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced, and I am working with my housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will consider giving us another opportunity to restore a favorable impression of our hotel in the future. Sincerely, General Manager
Old, and smelled funny The staffs were very nice. However the facility was very old and had a funny smell to my room. I will not stay here again.
Business response:
Thank you for sharing your feedback. Although you liked our courteous associates, I am sorry for the cleanliness issues you experienced in your room. Please know this is not usual for us, so I have shared your review with my housekeeping team to ensure quick review and action. I truly regret the inconvenience caused and hope you will consider giving us another chance so that we can make this up to you. Sincerely, General Manager
disappointed Not as advertised. not a continental breakfast and no dishes or coffee pot in room.
Business response:
Lawson, We apologize our hotel and amenities were not to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience. So we certainly understand why you may have found our amenities a bit different than traditional hotels. It seems our staff did not share with you that our dishware is available upon request, we apologize for the omission and inconvenience this may have caused. Regardless of the length of stay, our goal is to provide a clean, comfortable and w... read more
Bad Lobby was old and furnishings were broken. "Free Breakfast" was coffee and granola bars. Room was sparse. Didn't even provide paper cups for water or teeth brushing. Hallways were noisy. Place was a dump
Business response:
Patricia, thank you for evaluating your stay. We want every guest who stays with us to have a comfortable experience and to depart with a lasting favorable impression. We fell short in making that happen for you, and we are truly sorry. Although your experience is not typical of our service delivery, we obviously have room to improve, and I assure you we will. We truly regret the inconvenience caused, and please give us another opportunity to serve you with the hospitality you deserve. Sincerely, General Manager
Business response:
I was disheartened to read that we did not live up to your expectations, and we are truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure our future guests have a better experience. I hope you will accept my apology and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, General Manager
stinky room Staff was very kind and friendly. But the room stank. The halls were disgusting. At least clean the place.
Business response:
Thank you for evaluating your stay. I am very concerned about your experience and have immediately brought this to the attention of our housekeeping team for review and action. This doesn’t meet our standards, and we are sincerely sorry for not meeting your expectations. We truly regret the inconvenience caused, and please give us another chance to serve you with the hospitality you deserve. Sincerely, General Manager
Its a terrible hotel that I have ever stayed. Its a terrible hotel that I have ever stayed ever in my life. The hotel stinks in the pathway. Hardly they provide any breakfast in the morning except for few bars and coffee. I had requested them to change the iron broad as it was broken and they never replaced. I would not recommend anyone to book this unless you don't have any other options.
Business response:
Thank you for taking the time to review our hotel. The staff interaction you mention in your review concerns me very much. We pride ourselves in welcoming each of our guests, and I am sorry this was not your experience. Be assured I will personally follow up on all your concerns to ensure we are well poised to serve you better during your next stay. Sincerely, General Manager
Not quite good The hotel is very congested, the room and bathroom are quite small. The bathroom floor was sticky. No toiletries except bath soap and shampoo were provided. There is no breakfast. They only provide coffee and some snack-bars and muffins to take out. I won't go there again.
Business response:
We are sorry to read you were disappointed with the size of your room as well the cleanliness issues with the bathroom. We have a variety of suite types available, and perhaps one of the larger suites will better meet your needs during your next stay. I have shared your concerns with my housekeeping team in an effort to improve our services moving forward. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, General Manager
Room was dirty (garbage under the bed, counters stained). Television did not work. Walls were thin, we could hear the neighbors snoring all night. Garbage was piled up in the hallways and outside doors. Front doors were propped open late at night while desk was unmanned.
Business response:
It was disheartening to read your comments concerning your stay at our hotel. Please accept our apologies as we never mean to disappoint any of our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing our guidelines to provide a much better experience. Please visit us again so we can restore your faith in our hotel. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Pittsburgh - Carnegie
How is Extended Stay America - Pittsburgh - Carnegie rated?
Extended Stay America - Pittsburgh - Carnegie has a 3.3 star rating with 2,292 reviews.
When is Extended Stay America - Pittsburgh - Carnegie open?
Extended Stay America - Pittsburgh - Carnegie is open now. It will close tomorrow at 12:00 a.m.