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Extended Stay America - Pittsburgh - Carnegie
- Hotels
- Carnegie, PA
About this business
Location details
520 N. Bell Ave., Carnegie, PA, 15106, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not the Best Bang for the Buck Extremely noisy. Person above our room sounded like they were stomping on the floor and moving furniture around 24/7. Not sure what was going on up there. Pillows were not very comfortable, flat and stiff. Also, went to shower and the shower head came flying off and water sprayed everywhere. Quickly shut the water off and screwed the shower head on as tight as I could.
Book most of my hotels for business based on location, breakfast and over all time staying. I will say, this hotel failed at all levels of my expectations. Had I really known how this hotel was, I would have spent the extra $6 to stay a mile further out at the holiday inn.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. I am sorry to hear that your stay with us did not meet your expectations, specifically in regards to the location and breakfast. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Our room was never turned over. The trash was never taken, the towels never changed, and new bed sheets were left on the counter for us to change ourselves. The "breakfast" was coffee and granola bars.
Not so nice housekeeping needs to clean under bed, remote control was nasty to touch, the alarm clock was visibly dirty, back of bathroom door needed wiped down. Carpet appeared clean. The mattress was comfortable. No one was at the desk when I came to check in. They were upstairs with a guest and 2 police departments reporting a laptop stolen from a guest room. It was over 20 minutes until desk clerk was available . Manager of hotel apparently refused to come to hotel to support staff. You must request items such as hair dr... read more
Business response:
Your review for our hotel was recently brought to my attention. I was disheartened to read that the service was not up to our standards. Please accept our apologies. To uphold our company's high standards, we will make certain to be meticulous in our room cleaning standards moving forward. I really appreciate you bringing this to our attention. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
get what you pay for Close to nothing. Asked for a smoking room but they were out. No dishes. Had to asked for a glass and a hairdryer. The phone didn't work went to front desk to tell them. 4 days later still didn't work. Probably WILL NOT stay again
Clean hotel Bad experience via wrong room and 2nd had leaky toilet. Staff accommodated our wrong room. Not much of a breakfast
Business response:
I appreciate you taking the time to write a review of your experience with us. I am sorry to hear that your were given the wrong room and had plumbing issues. Thank you very much for providing us with your feedback. Our staff have been addressed and will be doing a much better job on handling issues and accommodating guests. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Room was dirty.
Wrong beds. I was supposed to have a queen and pull out sofa and these was no sofa in the room. My boy had to sleep on the floor.
This hotel is the worst in Pittsburgh never again, when I did check in it was rather late and the front desk Gentleman was very helpful. my room was a direct story. after the first night I woke up with a bite. but I work outdoors I figured it was a mosquito bite. the second night as I was watching TV, the back of my neck started itching. I got up and it was a bedbug on my pillow. I video the bug on my pillow and went to the front desk. it was t would people working and I told them of my experience and they did not offer any ... read more
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. The situation you described with your guest room is unacceptable, and I sincerely apologize for your experience. To uphold our company's high standards, we will make sure that all staff is up to date on all procedures moving forward. The staff and I appreciate your comments, as it will only help us to improve. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Frequently asked questions about Extended Stay America - Pittsburgh - Carnegie
How is Extended Stay America - Pittsburgh - Carnegie rated?
Extended Stay America - Pittsburgh - Carnegie has a 3.3 star rating with 2,292 reviews.
When is Extended Stay America - Pittsburgh - Carnegie open?
Extended Stay America - Pittsburgh - Carnegie is open now. It will close tomorrow at 12:00 a.m.