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Extended Stay America - Pittsburgh - Carnegie
- Hotels
- Carnegie, PA
About this business
Location details
520 N. Bell Ave., Carnegie, PA, 15106, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
2 Star Rating for 2 Star Hotel Had unpleasant experience as part of our stay - * Rooms we got are having some strong smell and not bearable. front desk team informed that a room is vacant on different floor. Wen to check the other room, however in this case the corridor itself is having the smell and hence we haven't changed our room * When my friends in another room asked for room freshner, lady at front desk gave the freshner. He asked whether some one can come and help it out for which the lady rejected and mentioned it's... read more
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. In response to your feedback, I will make sure we are clearly communicating our amenities during guest arrivals as well as reviewing our room inspection procedures. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We would love to have another chance to provide you with a better experience at our hotel t... read more
Only Clean when checking in The room was clean when I checked in but was not cleaned after that. I inquired about cleaning the room and was told they only clean the room every seven days. If you want cleaning between it costs $10.00. Using the same towel every day was not acceptable. When I went to check out there was noone at the desk. I didn't have much time to wait as I had a plane to catch. I left without checking out.
Business response:
Thank you for the feedback about your stay at our hotel. I sincerely apologize that our housekeeping services were not explained at check-in. To uphold our company's high standards, we will make sure we are clearly communicating our amenities during guest arrivals. Thank you for your feedback.
Sketchy, untrustworthy employees Employees like to hang out in the hallways next to people's rooms, could be a drug deal, could be thefts. Maybe both. We were put into a room next to a couple females. They came in every night at 230, drunk, half stumbling half running down the hallways. They continued to dance and literally bounce off the wall for another hour and a half. Tried to call front desk.... no answer. We make a lot of trips during the year and this is one hotel that we will never return to and the first to receive ... read more
Dirty The bathroom was really dirty and the room had a funky smell
Business response:
I appreciate you taking the time to write a review of your experience with us. Please accept our apologies that your room was not to our company’s high standards. In response to your feedback, I am holding a meeting with our housekeeping staff to review our cleaning procedures to prevent your experience from happening again. I really appreciate you bringing this to our attention. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Close to town Everything was good ,only problem was Expedia advertises "free breakfast" I would hardly call a muffin, banana and coffee in the lobby a breakfast. Had to take family to diner and spend money I thought I was saving.
Business response:
I appreciate you taking the time to write a review of your experience with us. We strive to provide guests with all the comforts of home, so I am disappointed to hear that our grab-and-go breakfast was not to your satisfaction. In response to your feedback, I will make sure we are clearly communicating our amenities at check-in. Thank you for sharing your experience with us. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
construction was terrible!!!! no convenient exits to a from the interstate!
Human Taco Mattress so bad we felt like we just rolled to center and edges rolled up!
Business response:
Thank you for the feedback about your stay at our hotel. Please accept our most sincere apologies for the mattress. As this hotelâs manager, I can assure you that I have replaced the mattress in your room to make sure your experience is not repeated. The staff and I appreciate your comments, as it will only help us to improve. Thank you for choosing Extended Stay Hotels. We hope we have the opportunity to see you again in the future.
Extended Stay America, not a place I would suggest Not a place I would stay at again. Strange smells in the hallway (whatever some of the quests were cooking in their rooms). Not much in the way of insulation/sound proofing. You can hear right through the walls and ceiling. Some quests were quite loud. Was awoken at 2:15AM by sound of kids thumping around on the floor in room above me. Room is needing repairs (cracks in walls/ceiling). The recliner chair they have in the room ...I ended up on the floor when I sat in it. Chai... read more
Frequently asked questions about Extended Stay America - Pittsburgh - Carnegie
How is Extended Stay America - Pittsburgh - Carnegie rated?
Extended Stay America - Pittsburgh - Carnegie has a 3.3 star rating with 2,292 reviews.
When is Extended Stay America - Pittsburgh - Carnegie open?
Extended Stay America - Pittsburgh - Carnegie is open now. It will close tomorrow at 12:00 a.m.